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Can't add a CNAME required by AWS

Benito
Hello! A customer need to add a CNAME record by request from AWS to validate a CRT by DNS. When we try to add the record WHM it says: API failure: Zone is invalid: Line 44: ignoring out-of-zone data (dzc); Line 45: ignoring out-of-zone data (dzc); Line 102: TTL set to prior TTL (3600) at /usr/local/cpanel/Cpanel/ZoneFile/LineEdit.pm line 403. We are trying to add this kind of CNAME:

Comments

9 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! Our team is actually looking for some additional details on a similar issue. Could you open a ticket with our team and reference case CPANEL-38311 so we can do some more testing with this? If you could please post the ticket number after it is opened that would also be helpful.
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  • Benito
    Done, ticket ID: 94373418
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  • cPRex Jurassic Moderator
    Thanks so much!
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  • Benito
    Thanks so much!

    You welcome, one question. Meanwhile can I edit the zone by console?
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  • cPRex Jurassic Moderator
    Sure! But if you could hold off until we complete our testing that would be ideal. I'd hate to see confusion caused by multiple people editing things on the system as I do see one of our technicians has logged in already.
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  • Benito
    No problem, we wait.
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  • cPRex Jurassic Moderator
    Our team found that it wasn't related to the issue that I thought it could have been, but we did make an improvement case with our developers for the user interface issue you ran into.
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  • Benito
    Thanks! I only wonder how my customer was able to create the incorrect records. Maybe in an older version of cPanel?
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  • cPRex Jurassic Moderator
    That part I can't say, as I'd really just be guessing. An older version is a good guess, though!
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