Missing inbound emails from domain registar

microvax

• October 20, 2021 05:53

Hello, I have a problem with the some emails that appear in EXIM history logs but I can"t find them in the customers mailboxes Is there a way to see where they may have gone? The lines in EXIM log file look like this: /var/log/exim_mainlog-20211003.gz:2021-10-01 11:31:15 1mWLRJ-007FkG-5L <= email@domain H=xxxx [a.b.c.d]:35548 P=esmtp S=11789 id=2c75c725405a80b6c4c2553f7bf5342c@localhost.localdomain T="Punto.pe - Recordatorio de renovacion de dominio Nro. 2" for inbox@domain

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  quietFinn

  • October 20, 2021 12:51

  Could you show output of this: exigrep " 1mWLRJ-007FkG-5L" /var/log/exim_mainlog
  

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  cPanelAnthony

  • October 20, 2021 13:06

  Hello! Could you please get us the output that @quietFinn requested? Thanks!

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  microvax

  • October 22, 2021 16:25

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  cPRex Jurassic Moderator

  • October 22, 2021 16:30

  @microvax - thanks for posting that, although everything looks normal there. I don't see anything from that specific log that would indicate a problem with the message. Is it possible the customer downloaded or deleted the message already? You can see if there are connections made to the mailbox in the /var/log/maillog file.

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