Unable to login WHM account due to 2FA Code not get

team365

• February 08, 2022 18:08

Hi team We have bought your cpanel, and when we have configured it with 2FA. We have hosted it on Azure. But we have configured it WHM with root and password with 2 factor authentication...when I login in WHM .. it's want enter the security code which I was unable to get because security code on my google authenticator app which I was earlier configured & I reset the Google authenticator app So I need your help to disable the 2 factor-authentication on my cpanel on WHM account. You disable the 2FA on WHM so that i will login it and again configure it on my Google authenticator See the screenshot as an attachment when i login the WHM account plz help to how to disable to 2FA authincation of WHM root login ...

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  quietFinn

  • February 09, 2022 14:09

  Does this help:

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  cPRex Jurassic Moderator

  • February 09, 2022 19:32

  Thanks, @quietFinn - that's likely the best way to solve this. @team365 - let us know if that helps!

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  team365

  • February 10, 2022 00:20

  Does this help:

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  team365

  • February 10, 2022 00:23

  Thanks, @quietFinn - that's likely the best way to solve this. @team365 - let us know if that helps!

  
  Hi I am unable to login can you share me which server you have talking because we dint make any server..can you share me another way..

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  cPRex Jurassic Moderator

  • February 10, 2022 14:19

  @team365 - even though you can't access WHM, you would still be able to access the command line of the server over SSH in order to run those commands. Azure also has a shell in their software that you could use:

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  anjigmo

  • June 12, 2022 04:56

  Please Help, I have the same issue, I"d put a 6 lenght Secret code when I"d set up and now I can"t get in, Even with SSL or VNC. I can"t disable with SSH command: whmapi1 twofactorauth_disable_policy How can I receive help? Thank you

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  cPRex Jurassic Moderator

  • June 13, 2022 14:03

  @anjigmo - did that whmapi1 command give you any errors or any odd output?

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  anjigmo

  • June 13, 2022 17:02

  @anjigmo - did that whmapi1 command give you any errors or any odd output?

  
  Sorry I didn"t express well my self.... I can"t login via SSH, the server reject my login as root.

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  cPRex Jurassic Moderator

  • June 13, 2022 18:21

  Thanks for the additional details. Does your hosting provider offer a control panel that has a root access terminal tool? If not, you'll need to contact the host directly to have them resolve the issue as that work will have to be done by someone with root access to the system.

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  anjigmo

  • June 14, 2022 00:03

  Thanks for the additional details. Does your hosting provider offer a control panel that has a root access terminal tool? If not, you'll need to contact the host directly to have them resolve the issue as that work will have to be done by someone with root access to the system.

  
  Never Mind-- RESOLVED BY MY OWN thank you any way for your kindly help-- And fast response

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  cPRex Jurassic Moderator

  • June 14, 2022 13:18

  Can you share the solution here so others can learn as well?

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  anjigmo

  • June 14, 2022 15:10

  Can you share the solution here so others can learn as well?

  
  I get in as a reseller user account friend of mine. With shell privilege and can open SSH terminal... And run command disable 2FA.... And fixed...

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  cPRex Jurassic Moderator

  • June 14, 2022 15:51

  I'm glad you were able to find a good workaround!

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