DOCS-17661 - Documentation layout issues - unusable on tablet

The Old Man

• February 15, 2022 09:02

Hello, Advising of responsive layout issues on the documentation when viewed with a tablet (iPad). The document text is the width of 1 word, making it impossible to read. Example: alt="5CA2C71F-BC6D-40AC-8EFE-C015F2728A78.png">75721

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  cPRex Jurassic Moderator

  • February 15, 2022 20:31

  Hey hey! Thanks for reporting this. I've confirmed the behavior and reported it to our developers through case DOCS-17661. I don't have a good way for you to follow along with that type of case, but I'll post here once I have an update.

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  cPanelJenn

  • February 16, 2022 15:01

  Hello, Advising of responsive layout issues on the documentation when viewed with a tablet (iPad). The document text is the width of 1 word, making it impossible to read. Example:

  
  Hi, We are unable to reproduce on multiple devices in our documentation department - Are you using Safari on the iPad? What version of iOS? Trying to determine what could be causing that - possibly due to the resolution you have set? Thanks for letting us know! Definitely not the experience we want you to have when viewing our docs! Jennifer

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  cPanelJenn

  • February 16, 2022 15:11

  Another possibility could be due to viewing the desktop version of the site, instead of the mobile version. The side menu shouldn't show by default using the mobile version, so I would guess that your iPad is pulling the desktop version for some reason.

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  The Old Man

  • February 16, 2022 19:26

  Thanks @cPanelJenn That's was a good possibility so I checked and it's definitely not requesting desktop layout. I'm now on iPadOS 15.3.1 with Safari browser and also Chrome browser and it's the same. However I found out in portrait mode it is better than landscape. I'll attachsome screenshots taken just now using both browsers and also portrait test. :).

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