cPanel and WHM both do not recognize SSL certificate

SidedTech

• February 20, 2022 07:25

Let's Encrypt works fine on the domain itself, but when copied to cpanel, dovecot, etc in WHM, the certificate doesn't take effect. It says "Manage Service Certs" so I know that's where I apply them, and I can see it's the correct cert that's already installed, but cPanel, and WHM both throw up an error when trying to connect vis https, and if i leave out the (s) it loads, otherwise, nothing. SECURE CONNECTION FAILED. Any ideas? I'm adding LE to AutoSSL, and then hoping to G*d but we will see! - Sean

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  kodeslogic

  • February 20, 2022 12:42

  What exact steps you are taking to add LE SSL?

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  cPRex Jurassic Moderator

  • February 21, 2022 15:36

  We need more details to help on this one. In general, I would not expect a domain certificate to work on the hostname of the server, as the hostname should be formatted as a fully-qualified domain name, in the format of host.domain.com. You want to make sure the hostname is not the same as a subdomain you are using for web traffic, as that would cause conflicts. On a cPanel server, the free hostname certificate would get applied automatically, separate from the domain SSL. If you can let us know why the free certificate isn't working and why you need to manually apply the SSL to the hostname, we can try and provide you with better information on the issue.

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