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Error: The DNS zone file is invalid. (Line 103: TTL set to prior TTL (600))

moirsal
Hi, I'm trying to add a TXT record for my customer's Microsoft, but when I do, I get an error like this Error: The DNS zone file is invalid. (Line 103: TTL set to prior TTL (600)) Do you have any suggestions for this problem? Thanks

Comments

9 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! Can you let me know what version of cPanel you're using? This was an issue that was resolved in cPanel 96, and there are more details on this posted here:
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  • moirsal
    Hey there! Can you let me know what version of cPanel you're using? This was an issue that was resolved in cPanel 96, and there are more details on this posted here:
    0
  • cPRex Jurassic Moderator
    That's very interesting - is there any way you could submit a ticket to our team so we can check this out?
    0
  • moirsal
    Yes, I just submitted a ticket for this issue
    0
  • cPRex Jurassic Moderator
    Could you post the ticket number here so I can follow along?
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  • moirsal
    Could you post the ticket number here so I can follow along?

    This is the Ticket Number 94421623
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  • cPRex Jurassic Moderator
    Thanks for that - I'm following along with that ticket on my end now.
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  • cPRex Jurassic Moderator
    Update - our team found that there were multiple TXT records with a similar domain, and those do all need to share a TTL. I'm glad we were able to help get that working with you.
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  • moirsal
    Update - our team found that there were multiple TXT records with a similar domain, and those do all need to share a TTL. I'm glad we were able to help get that working with you.

    Yes, thank you very much for the help and advice, glad to solve this problem with you
    0

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