No Access to WHM or SSH

gobbly2100

• March 02, 2022 11:32

Hi folks, I recently updated "Host Access Control" and it appears I have locked myself out from WHM and I do not have SSH access. I have tried access from multiple ip addresses but it is definitely completely blocked, I just get a error when accessing WHM. ----- HTTP error 401 You do not have permission to access this page. ----- Within my web hosting provider (UK2.net) I do have access to a console if that helps... They are also not being very helpful... How can I resolve this issue or what are my options? Thanks in advance for any assistance!

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  cPRex Jurassic Moderator

  • March 02, 2022 16:56

  Hey there! If the change you made that is blocking you was done through WHM >> Host Access Control, that should not be hard to fix if you can get console access to the server. Once you are logged into the console you can edit the /etc/hosts.allow and /etc/hosts.deny files to remove the changes you added to the interface. At that point, things will be working normally. Once you have accessed the system, it would be a good idea to add your local IP address to the allow list on the system to avoid this happening again in the future. Can you try that and let me know how it goes?

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  gobbly2100

  • March 02, 2022 17:18

  Hi there, Thank you for getting back so fast, can you let me know what commands I need to run? I am not very familiar with using a terminal to manage the server. Many thanks!

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  cPRex Jurassic Moderator

  • March 02, 2022 17:31

  There isn't going to be one certain command that will take care of this. You'll need to access SSH, open the files, edit them, and save them, so that's a bit beyond the scope of a forums post. I'd recommend starting with this support article as that gives good information on how to edit a file with a text editor:

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  gobbly2100

  • March 02, 2022 18:53

  Hi cPRex, Thank you for your assistance, you are amazing! I have managed to gain access to WHM again by deleting "hosts.allow" and "hosts.deny" files as I was not actually sure how to edit them via terminal commands. Thanks again!

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  cPRex Jurassic Moderator

  • March 02, 2022 18:59

  While I'm glad things are working well, that's probably going to cause other errors on the machine. It would be best to recreate those, or have your host do that for you now that things are working.

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