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Need reboot server after Update

Mecca
Hi, I rebooted the server 5 times and the notification for "apply kernel updates" and "softwares updates" dont hide from my WHM. How I can resolve this or hide this messages?

Comments

14 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! It's possible the reboot isn't loading the correct kernel. If you wanted to submit a ticket to our team we could check that for you, although we don't perform any kernel adjustments or reboots on our end. Can you run the following commands on the server? whmapi1 system_needs_reboot rpm -qa |grep kernel uname -r
    That would show us more details about the update and kernel.
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  • Mecca
    Hey there! It's possible the reboot isn't loading the correct kernel. If you wanted to submit a ticket to our team we could check that for you, although we don't perform any kernel adjustments or reboots on our end. Can you run the following commands on the server? whmapi1 system_needs_reboot rpm -qa |grep kernel uname -r
    That would show us more details about the update and kernel.

    Result in terminal
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  • cPRex Jurassic Moderator
    Hey there! That's interesting as that is the latest LVE version available. Can you contact CloudLinux directly about this issue, as it seems the kernels are out of order on the system? If you have purchased CloudLinux through cPanel, you can also submit a ticket to our support team directly.
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  • Mecca
    Hey there! That's interesting as that is the latest LVE version available. Can you contact CloudLinux directly about this issue, as it seems the kernels are out of order on the system? If you have purchased CloudLinux through cPanel, you can also submit a ticket to our support team directly.

    My solution:
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  • cPRex Jurassic Moderator
    Could you open a ticket with our team so we can look into this deeper?
    0
  • bilal3310
    I recommend use kernal care for applying Security updates without rebooting your server.
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  • Mecca
    I recommend use kernal care for applying Security updates without rebooting your server.

    Thanks. But kernelcare would not solve this problem. The error is cPanel detecting the wrong kernel anyway.
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  • cPRex Jurassic Moderator
    @Mecca - were you able to open a ticket?
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  • Mecca
    @Mecca - were you able to open a ticket?

    I won't open a ticket on cPanel because of this because it takes days to respond, and that's disappointing to use cPanel!
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  • cPRex Jurassic Moderator
    That's definitely strange - the oldest ticket in our queue at this moment is about 5-6 hours. If it's taking us days to respond, that is very out of the ordinary.
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  • Mecca
    I migrated to AlmaLinux 8 (NEW SERVER), after this I converted to CloudLinux 8.5 And the cPanel is bugged!!! Detect Kernel of CentOS 7 on CloudLinux 8? How I fix this?
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  • cPRex Jurassic Moderator
    Have you rebooted the server since those changes so the LVE kernel is active? That would be the first thing I would try for that situation.
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  • Mecca
    Have you rebooted the server since those changes so the LVE kernel is active? That would be the first thing I would try for that situation.

    yes, thanks for you attention! I rebooted the server 2 times and dont hide the message
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  • cPRex Jurassic Moderator
    I'm sorry to hear the reboot didn't fix that. Even after the reboot, is the LVE kernel not loaded? While this says CL7, I believe everything applies to version 8 as well, so it might be worth trying to work through this guide:
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