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Installtion gets stuck at "Updating cpanel license for new binaries".

Tourniquet
Hello guys, I want to install cPanel with a trial license before proceeding with the purchase but the installation gets stuck at " Updating cPanel license... Updating cpanel license for new binaries."

Comments

13 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! Usually when this happens it is due to an issue with the server's firewall not allowing the proper connections to our licensing machines. Can you ensure the following ports are opened for traffic?
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  • Tourniquet
    Hey there! Usually when this happens it is due to an issue with the server's firewall not allowing the proper connections to our licensing machines. Can you ensure the following ports are opened for traffic?
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  • cPRex Jurassic Moderator
    Most likely not, although it's possible the ports may not be open at a level higher than your server. An easy test would be to run the following command from the server's terminal, which will test the connection to our licensing servers: telnet 208.74.121.82 2089
    Note: your server may not have "telnet" installed, but you can do that simply with "yum install telnet" Can you try that and see if you are able to make that connection?
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  • Tourniquet
    I've tried the command you provided me and i think that I'm able to make that connection through that port as you can see in the picture attached. are there some other ports that I need to test the connection to? Thanks
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  • cPRex Jurassic Moderator
    That looks good to me as well. It would be worth submitting a ticket to our support team so we could examine that system and see what is causing the installation issues.
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  • Tourniquet
    Thank you for your time
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  • Tourniquet
    Hi there, Does it need to be opened even in the other way because I've tried to telnet to my server using the 2089 port but I didn't succeed as you can see in the attached picture
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  • cPRex Jurassic Moderator
    No, per the chart in the firewall documentation I linked, port 2089 only needs to be opened outbound so you can reach our licensing server. We don't send communication back over that port.
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  • Tourniquet
    Thank you for your time. i will open a ticket with the support team
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  • cPRex Jurassic Moderator
    If you could post that ticket number here I can follow along on my end and make sure this thread stays updated.
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  • Tourniquet
    Hi there, The problem has been resolved, it was a firewalling issue with paloalto, it drops TCP unknown packets even when you authorize the needed ports. Thank you for your time
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  • cPRex Jurassic Moderator
    I'm glad you were able to get that working!
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  • relaxnougat
    Hi there, The problem has been resolved, it was a firewalling issue with paloalto, it drops TCP unknown packets even when you authorize the needed ports. Thank you for your time

    I have the same problem. Can you tell me how did you fix this plz? thanks
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