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Need SSL Without www

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6 comments

  • cPRex Jurassic Moderator
    Hey there! It sounds like there might be two separate issues here. The first issue would be the SSL page that you posted the screenshot from - can you let me know exactly what work led up to that error? The second issue would be the cart - if the cart itself is programmed so the URL uses the www prefix, the card would also need to be adjusted to remove that link.
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  • synergypsp
    I am not sure which option to select to not include www. I am choosing the lowest cost option, which I know normally includes the domain + www I add it to my cart, go to check out, and then when its trying to send the item to the store cart, I get that error I linked in the initial message.
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  • cPRex Jurassic Moderator
    It's possible there is a DNS or subdomain entry for the odd www domain that needs to be removed first - the SSL is trying to secure all the domains it sees setup in Apache for the domain, but it running into an issue on that specific entry. It's not something that needs to be removed from the SSL, but removed from the server-side so the certificate doesn't attempt to cover it. Is there a reason you can't use the free SSL that cPanel provides? Has your provider restricted that option?
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  • Spirogg
    I would Check to see if there is a A record entry for www. sub. yourdomain. com it seems when we add a subdomain on cPanel the www. sub. yourdomain. com is created and an A Record is added to >> WHM Home /DNS Functions /DNS Zone Manager << I would double check there and see if there is an A record for your subdomain. then you can delete it in WHM DNS Zone Manager and restart DNS Server and try again
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  • synergypsp
    I was not aware of any free SSL Cpanel provided. Where do I go to set that up?
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  • cPRex Jurassic Moderator
    cPanel has the AutoSSL tool that gives free, automated SSLs to all domains on a server:
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