Incoming mail stuck in queue

candrakh

• April 19, 2022 07:46

Hi Guys. My incoming email is stuck in queue or not received by cPanel account. When I try to send manual, email not send to cPanel account and I got error like this. [QUOTE]LOG: MAIN cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1ngjGk-002zlG-GJ delivering 1ngjGk-002zlG-GJ Connecting to some.hostname.tld [45.32.xxx.xx]:25 from 45.xx.xx.xxx ... failed: No route to host LOG: MAIN H=some.hostname.tld [45.32.xxx.xx] No route to host LOG: MAIN == some@email.tld R=manualmx T=remote_smtp defer (113): No route to host
where the some.hostname.tld [45.32.xxx.xx] is my other server that is not active anymore. This happened because previously I migration the new server and then I need get back to old server for some reason. Thank you.

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  cPRex Jurassic Moderator

  • April 19, 2022 19:38

  Hey there! The "no route to host" and the old hostname and IP address sounds like it could be an issue with the servers resolvers. Can you try the details listed in this article to see if that helps with this situation?

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  candrakh

  • April 19, 2022 19:50

  I have try to change server resolver but still have the issue. after few searching I found file on my server /etc/manualmx that all domain goes to some.hostname.tld (the old hostname)

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  cPRex Jurassic Moderator

  • April 19, 2022 20:26

  I'm glad you were able to find that. That is something that would have been manually configured at some point on the server - details on that can be found here:

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  Spirogg

  • April 20, 2022 19:00

  I'm glad you were able to find that. That is something that would have been manually configured at some point on the server - details on that can be found here:

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  cPRex Jurassic Moderator

  • April 20, 2022 19:01

  In my experience, no, I wouldn't expect this to happen as part of a standard hostname change from WHM.

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  Spirogg

  • April 20, 2022 19:02

  In my experience, no, I wouldn't expect this to happen as part of a standard hostname change from WHM.

  
  Ok great thanks.

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