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FTP 550 Error with Pure FTP

msklut
We recently added virtual users to Pure FTP that are able to connect seamlessly to the server. However, now we are seeing 550 errors for 'real' FTP users (not virtual). Thoughts? The folder permissions are set to 0750
and user:nobody
for public_html. Anything else we should look at? FileZilla 550 error Status: Retrieving directory listing... Command: PWD Response: 257 "/" is your current location Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PASV Response: 227 Entering Passive Mode (IP_ADDRESS) Command: MLSD Response: 550 Can't check for file existence Error: Failed to retrieve directory listing
These are the steps we followed to enable virtual users for Pure FTP.

Comments

8 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! cPanel doesn't support that type of virtual user creation, so I can't say for sure if that is related to the problem or not. My recommendation would be removing those users and creating additional users through cPanel >> User Manager >> Add User, as that would grant additional FTP user access. You'll also likely want to ensure that Passive Mode is properly configured in FTP and the server's firewall to ensure the port range is open:
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  • msklut
    When I look at the status for Pure FTP, it shows the 'real' user logged in, but in FileZilla I still see a 550 Can't check for file existence
    error. [~]# systemctl status pure-ftpd -l Apr 19 16:17:37 server.mydomain.com pure-ftpd[22734]: (?@12.34.56.78) [INFO] New connection from 12.34.56.78 Apr 19 16:17:37 server.mydomain.com pure-ftpd[22734]: (?@12.34.56.78) [INFO] TLS: Enabled TLSv1/SSLv3 with ECDHE-RSA-AES256-GCM-SHA384, 256 secret bits cipher Apr 19 16:17:37 server.mydomain.com pure-ftpd[22734]: (?@12.34.56.78) [INFO] admin_user is now logged in
    0
  • cPRex Jurassic Moderator
    While we don't recommend using Filezilla, their team's official response for that error is the user not having permission to access the target directory. Details on that can be found here:
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  • msklut
    [~]# ls -l /home/admin_user/public_html drwxr-x--- 19 admin_user nobody 4096 Apr 14 21:07 public_html
    These are the target directory permissions. Anything look wrong here?
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  • cPRex Jurassic Moderator
    I don't think the directory permissions would be an issue, but it's how the virtual FTP users were created that is the problem.
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  • mtindor
    While we don't recommend using Filezilla, their team's official response for that error is the user not having permission to access the target directory. Details on that can be found here:
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  • kodeslogic
    Create users through cPanel >> User Manager >> Add User, as that would grant additional FTP user access and check if the issue persists. I agree with @cPRex that directory permissions wouldn't be an issue, but it's how the virtual FTP users were created that is the problem.
    0
  • cPRex Jurassic Moderator
    @mtindor - there were some security issues with it a while back as it was distributing malware. We have some additional details here but we leave it a bit vague on purpose:
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