how to change the mail info to domain account

Ernesto Dionisio

• April 22, 2022 09:36

how can I change the incoming and outgoing information Secure SSL/TLS Settings (Recommended) it was listing server.domain.com instead of the account domain I have added for example mail.contoso.com. As for Non-SSL Settings (NOT Recommended) it was listing mail.contoso.com This is what I see Secure SSL/TLS Settings (Recommended)

Username:	owneremail@contoso.com
Password:	Use the email account"s password.
Incoming Server:	server.domain.com IMAP Port: 993 POP3 Port: 995
Outgoing Server:	server.domain.com SMTP Port: 465
IMAP, POP3, and SMTP require authentication.

I want to see: Secure SSL/TLS Settings (Recommended)

Username:	owneremail@contoso.com
Password:	Use the email account"s password.
Incoming Server:	mail.contoso.com IMAP Port: 993 POP3 Port: 995
Outgoing Server:	mail.contoso.com SMTP Port: 465
IMAP, POP3, and SMTP require authentication.

I hope you guys help soon thank you.

• 

  cPRex Jurassic Moderator

  • April 22, 2022 14:56

  Hey there! I checked my personal server and it shows the local domain for both secure and nonsecure connection options. Is there a valid SSL certificate in place on that domain? If so, I would expect the domain name to show up as a valid connection option.

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  Ernesto Dionisio

  • April 22, 2022 15:22

  I use cloudflare certificate

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  cPRex Jurassic Moderator

  • April 22, 2022 15:23

  That could potentially be related to the issue. Do you know if that certificate covers mail.yourdomain.com?

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  Ernesto Dionisio

  • April 22, 2022 15:44

  yes please see screenshot

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  cPRex Jurassic Moderator

  • April 22, 2022 16:13

  I'm wondering if that SSL isn't properly applied to the mail services on the account and is only present in Apache. From our documentation at Set Up Mail Client | cPanel & WHM Documentation : "The system generates the email account"s Incoming Server and Outgoing Server hostname based on the domain"s SSL certificate status:

  • If the account has a valid SSL certificate installed, the system uses the email account"s domain.
  • If the domain does not have a valid SSL certificate installed, the system uses the server"s hostname for the email account. For example, if your hostname is www.example.com and your SSL certificate matches your hostname, the system uses the www.example.com server name."

  I'm not aware of a manual way to adjust the output on that page as that all gets read automatically.

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