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LMTP error after RCPT User Doesn't Exists

Shine Servers
Hello, All users at our cPanel is getting this error: When i try to deliver email forcefully then this is what it generates, it's happening to not one user but all the users in cPanel. Please assist? References: Server Hostname: serverhostname.com User: cPanel Username
Deliver Email
LOG: MAIN cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1njdWl-0005UQ-5K delivering 1njdWl-0005UQ-5K LOG: MAIN Unfrozen by forced delivery LMTP<< 220 serverhostname.com Dovecot ready. LMTP>> LHLO serverhostname.com LMTP<< 250-serverhostname.com LMTP<< 250-8BITMIME LMTP<< 250-CHUNKING LMTP<< 250-ENHANCEDSTATUSCODES LMTP<< 250-PIPELINING LMTP<< 250 STARTTLS LMTP>> MAIL FROM:<> LMTP<< 250 2.1.0 OK LMTP>> RCPT TO: LMTP<< 550 5.1.1 User doesn't exist: username@serverhostname.com LMTP>> QUIT LMTP<< 221 2.0.0 Bye LOG: MAIN ** username@serverhostname.com R=localuser T=dovecot_delivery: LMTP error after RCPT TO:: 550 5.1.1 User doesn't exist: username@serverhostname.com LOG: MAIN Frozen (delivery error message)
Delivery Log (Where available - Can take some time depending on the size of the /var/log/exim_mainlog)
2022-04-27 11:00:03 cwd=/var/spool/exim 4 args: /usr/sbin/exim -odi -Mc 1njdWl-0005UQ-5K 2022-04-27 11:02:00 cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1njdWl-0005UQ-5K +++ 1njdWl-0005UQ-5K has not completed +++ 2022-04-27 11:00:03 1njdWl-0005UQ-5K <= <> R=1njdWk-0005TU-NR U=mailnull P=local S=2317 T="Mail delivery failed: returning message to sender" for user@serverhostname.com 2022-04-27 11:00:03 1njdWl-0005UQ-5K ** user@serverhostname.com R=localuser T=dovecot_delivery: LMTP error after RCPT TO:: 550 5.1.1 User doesn't exist: user@serverhostname.com 2022-04-27 11:00:03 1njdWl-0005UQ-5K Frozen (delivery error message) 2022-04-27 11:02:00 1njdWl-0005UQ-5K Unfrozen by forced delivery 2022-04-27 11:02:00 1njdWl-0005UQ-5K ** user@serverhostname.com R=localuser T=dovecot_delivery: LMTP error after RCPT TO:: 550 5.1.1 User doesn't exist: user@serverhostname.com 2022-04-27 11:02:00 1njdWl-0005UQ-5K Frozen (delivery error message) 2022-04-27 11:03:52 1njdWl-0005UQ-5K Message is frozen

Comments

3 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! This log entry shows the message is trying to be delivered locally on your server. Is that the correct action? If so, the email account doesn't exist. If the mail should be sent to an external account, you'll want to check the cPanel >> Email Routing option to get that configured for remote delivery.
    0
  • Shine Servers
    Hey there! This log entry shows the message is trying to be delivered locally on your server. Is that the correct action? If so, the email account doesn't exist. If the mail should be sent to an external account, you'll want to check the cPanel >> Email Routing option to get that configured for remote delivery.

    Hi, I also noticed that and it turns out that the domain is hosted somewhere where we are trying to send email and also added in Addon domains. That's the reason it was going locally instead of going remotely. Thanks, the issue is resolved.
    0
  • cPRex Jurassic Moderator
    I'm glad that helped!
    0

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