CPANEL-39202 - Calendar and Contacts Server (CCS) wrong time in email notifications
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Hi there, we aren't using the RoundCube Calendar or a browser to use Calendar. I install the Calendar and Contacts Server plugin and I believe it stated that the RoundCube calendar and contact data would be unavailable afterwards, as well. We add an account to the Calendar app using our email accounts created in cPanel. We create an event and invite people. The event shows the correct time, the alert or notification that the invitee gets is also correct, but the email notification that goes out shows the even 7 hours ahead of the actual event time. Hope that clarifies things. 0 -
Thanks for that clarification. I'm not finding much about this on my end so we may need to see this in action. Could you submit a ticket to our team so we can check this out? 0 -
Hi, I've been searching through different forums and this one is the closest to my issue, but still haven't figured out how to solve it. I have a couple of email accounts that when receiving an invite through webmail, the time it shows is one hour earlier than the originally scheduled time. I've been checking account per account confirming they all are at the same time zone, but I still can't make all them align on calendar reception and the actual time that is written within the calendar it's really off. In the attached, the original invite is the 9am invite, and that how it was sent... and the rest are how it was received and currently appears. Thanks a lot! 0 -
@Stephanie Olivares - Roundcube itself can have a custom timezone. Can you check that one account and see if that is the issue? Server Time | cPanel & WHM Documentation
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Hello, I also have a customer experiencing timezone issues with the CCS plugin, specifically with the HTML contents of the event invite email. The HTML part of the event invite is displaying times as UTC, and this is confusing people and creating a lot of problems for the customer. To reproduce: 1.) Create brand new email account in cPanel, add caldav account to an iPhone as per cPanel documentation. 2.) Create an event on iPhone, invite someone by email. They will receive .ics attachment with correct time shown in local time zone, but the HTML in the email will be incorrect and 5 hours in the future. I have confirmed the server is set to America/Chicago timezone (CDT). I can also reproduce this using Roundcube. Even if I set the email account's timezone in Roundcube to America/Chicago, the same problem occurs. If I could get the cpanel-ccs service to use the same timezone as the server to generate the email, that would be an acceptable solution for this customer. Or if I could even just disable the date and time part of the html body. 0 -
@HostDrive - we have case CPANEL-39202 open for that issue already, so the team is aware. I do see the developers have it in their queue, and hopefully that gets resolved as part of work on version 114. I'll be sure to post an update here if I hear more details. 0 -
@cPRex any update on this, we have a client who is having the exact same issue. 0 -
There are two distinct issues: 1.- The physical host server’s time is outdated compared to the VPS where the CPanel accounts are located.
2.- Moreover, the daylight saving time changes that are programmed in the VPS are not updated on the physical host.
These two error conditions lead to the following problem:
1.- When scheduling a new meeting, for instance in the America/Santiago timezone, the time reported in the invitation is offset by one hour. This issue ceases if I configure the VPS with a timezone of another country such as America/Bogotá and correct America/Santiago in the webmail client, thereby correcting the error. This indicates that the daylight saving time adjustment has not actually been executed in the PHYSICAL host.
2.- Additionally, in the invitation for the new meeting, the time of the Physical Host server is reported alongside the meeting time synchronized with the Webmail client.
As a result, these two different times for the meeting are visible, causing confusion for clients.
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Is this still happening in version 120? Now that the CCS tools have been updated and added to cPanel directly, are you still seeing this problem? If so, we'd need to see a ticket at this point.
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I have contracted my CPanel, WHM and WHMCS licenses with the hostgator company and they told me that they could not do anything because the case was unresolved and they left me without any solution.
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Well that's a silly answer :D. If they aren't able to fix the issue they should escalate the problem to us directly so we can take a look.
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Hostgator people answered this:
"Hello Francisco,
Thank you for contacting Escalated Support and providing us with that update. My name is Luis R. and I have had the opportunity to further assist you today.
I completely understand the urgency in resolving this issue, and if this was something we could resolve ourselves we would certainly do so. However, this is an issue with the CCS plugin that is in use, which you have installed on your server.
That being said, an internal ticket was opened with cPanel directly and they have stated that there were no updates on the main issue of that particular case. We did not create, nor do we manage the CCS plugin, so we cannot make changes to it or fix issues that stem from it.
The CCS plugin itself is being phased out in cPanel version 120, so it is unclear what the timeline is for addressing the issue.
I sincerely apologize that we could not do more in this instance, but if you require further assistance or have any additional questions, then please do not hesitate to reply to this email so that we may continue to help as needed.
Luis R.
Escalated Support"
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If I give you access to my VPS by providing the access data, could you do something about it?
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DataBlick - if you can open a ticket with us, yes, we'd be happy to take a look!
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This problem has been going on for so many months and has not been checked yet. This is not good.
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Gustavo Medeiros - as the above poster mentioned, the older CCS system has been removed. What cPanel version are you using? Since we don't plan to maintain this system, fixing this case is a low priority.
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cPanel version: 118.0.3
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Thanks for that information - When you update to version 120 the existing calendar system will be removed and your data will be migrated to a newer version.
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Hi, to update my status, it was finally an old version of Cpanel, like the previous user my Hosting provider was using the old version.
Hostgator, which was my provider, was using an old version of CentOS, I decided to migrate to another Hosting provider.
I am currently using a server that I own, which I connect through a dedicated IP, I am using Alma Linux and I installed the latest version of Cpanel, I no longer have this and other annoying problems that I had before.
I have increased the performance with my Internet connection to my clients and they enjoy a much faster server.Thanks
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