Backups not working. The process “pkgacct - [username-account] - av: 4” stalled while it ran for user “root”.

carolainn

• April 28, 2022 14:06

Hello, My backups are not working anymore after a full VPS restoration. Been getting the notification "The process "pkgacct - [username-account] - av: 4" stalled while it ran for user "root"." since then, but I have no clue what it means or what to do about it. Should I open a ticket? Thank you.

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  cPRex Jurassic Moderator

  • April 28, 2022 20:03

  Hey there! It's never a bad idea to open a ticket - even if the issue ends up not being with cPanel tools, we'd be able to let you know. If you're familiar with shell access you can check the backup logs in /usr/local/cpanel/logs/cpbackup/ to see if there is more detail there. There would be a unique log file for each day the backups run.

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  carolainn

  • April 29, 2022 18:44

  Hello Rexy, I opened a ticket as you recommended. Thank you.

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  cPRex Jurassic Moderator

  • April 29, 2022 18:45

  Can you post the ticket number here?

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