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Install lets encrypt no mirrors & connection refused

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13 comments

  • cPRex Jurassic Moderator
    Hey there! If you run the following command, does it properly spit out the entire page contents to your terminal? curl httpupdate.cpanel.net
    That would be the first thing I'd test.
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  • Delmore
    Hello cPRex, That it one of the large amount of things I have already tested >< curl
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  • cPRex Jurassic Moderator
    What about doing the same with Google: curl http://google.com
    I specifically added the http:// there to make sure we're pulling the port 80 unsecured version. If that's working well, you should get a "301 moved permanently error" as it tries to force you to https. You can also try this: telnet httpupdate.cpanel.net 80
    although if you don't have telnet installed you also may not be able to install it due to those issues.
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  • Delmore
    For curl http://google.com
    curl: (7) Failed to connect to 2a00:1450:4001:829::200e: Network is unreachable
    I can not try telnet as it is not installed on my server & yum install does not work (see screenshot)
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  • cPRex Jurassic Moderator
    It definitely seems like there are outbound connection issues with the machine outside of cPanel and Yum tools. Once those are resolved I would expect everything else to work normally. You may need to speak with your provider about this issue.
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  • Delmore
    It definitely seems like there are outbound connection issues with the machine outside of cPanel and Yum tools. Once those are resolved I would expect everything else to work normally. You may need to speak with your provider about this issue.

    Our provider is OVH and they told us that they can not do anything considering it's a dedicated server. For now, nothing have changed. The server is in an useless state and I don't know what to do. Everything is blocked like if the server is disconnected from the internet ... Never touched iptables, never touched network config, the only thing I did was trying to install LetsEncrypt plugin, it failed so I tried yum update, also failed. Always a connection refused/network unreachable issue. Also I saw that yum clean all could possibly change something, I tried, nothing changed
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  • cPRex Jurassic Moderator
    Can you submit a ticket to our support team? You may need to manually grant us access due to the issues you're experiencing, but we'll be happy to check and see if we can provide any advice.
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  • Delmore
    I have submited a ticket to your support. Thanks cPRex for your help so far
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  • cPRex Jurassic Moderator
    Could you post the ticket number here so I can follow along?
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  • Delmore
    Could you post the ticket number here so I can follow along?

    #94448063
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  • cPRex Jurassic Moderator
    Thanks for that - I'm following along with this on my end as well now.
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  • Delmore
    Thanks to the support problem is solved. I had to reload the cPanel firewall rules using : /usr/local/cpanel/scripts/configure_firewall_for_cpanel
    and since I could not yum install to make systemctl working with iptables, I rebooted WHM. After the reboot, all worked as expected. You guys rock !
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  • cPRex Jurassic Moderator
    I'm glad we were able to get you pointed in the right direction!
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