the folder "/etc/xinetd.d" is empty, we restart multiple times [cpanel] however ports :2087, :2083, :2096 not load
hi,
last update of cPanel close ports/broke connections ?
the folder "/etc/xinetd.d" is empty, we restart multiple times [cpanel] however ports :2087, :2083, :2096 not load
how we can repair?
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Hey there! I would not expect a cPanel update to change the accessibility of the server as an update would not change access to any ports on the machine. /etc/xinetd.d is also empty on a test server I just checked, so that is likely not related to the issue. Do you see the cPanel service running properly? The following command would show the service running on the system: ps aux | grep cpsrvd
and this command would show the cPanel ports listening for connections:netstat -lpn | grep 2080 -
...
ps aux | grep cpsrvd
thanks master, here the output:[root@pepsi ~]# ps aux | grep cpsrvd root 8269 0.0 0.0 112808 972 pts/1 S+ 11:22 0:00 grep --color=auto cpsrvd [root@pepsi ~]#and this command would show the cPanel ports listening for connections:
netstat -lpn | grep 208
output #2:[root@pepsi ~]# netstat -lpn | grep 208 tcp 0 0 0.0.0.0:2080 0.0.0.0:* LISTEN 8244/cpdavd - accep [root@pepsi ~]#
what we can do ?0 -
Thanks for that output. This indicates that cPanel is not running on the system. Can you restart the cPanel service and see if that starts properly? 0 -
sure master, as I say in my title: we restart cPanel multiple times... [root@pepsi ~]# /bin/systemctl start cpanel.service [root@pepsi ~]#
and you can see:[root@pepsi ~]# /bin/systemctl status cpanel.service ? cpanel.service - cPanel services Loaded: loaded (/etc/systemd/system/cpanel.service; enabled; vendor preset: disabled) Active: active (running) since Fri 2022-05-27 11:39:09 -05; 1min 22s ago Process: 2805 ExecStop=/usr/local/cpanel/scripts/restartsrv_cpsrvd --no-verbose --stop --notconfigured-ok --systemd-service=cpanel (code=exited, status=0/SUCCESS) Main PID: 9755 (cpsrvd (SSL) - ) Status: "Ready" CGroup: /system.slice/cpanel.service +-9755 cpsrvd (SSL) - dormant mode - accepting connections May 27 11:39:08 HOSTNAME.com systemd[1]: Starting cPanel services... May 27 11:39:09 HOSTNAME.com restartsrv_cpsrvd[9755]: License is valid and has already updated recently. May 27 11:39:09 HOSTNAME.com restartsrv_cpsrvd[9755]: Starting PID 9755: /usr/local/cpanel/libexec/cpsrvd-dormant May 27 11:39:09 HOSTNAME.com systemd[1]: Started cPanel services. [root@pepsi ~]#
however when we try open0 -
Could you submit a support ticket to our team? Since you're not able to open one through WHM, you can email cs@cpanel.net to get that process started. 0 -
Could you submit a support ticket to our team? Since you're not able to open one through WHM, you can email cs@cpanel.net to get that process started.
we can't open WEB cpanel in server, then how we get the "ID SERVER" / "SERIAL SERVER" required for OPEN ticket ?0 -
is necessary the " Licensed IP Address " how we get that ? 0 -
You can email the CS address and they will still be able to help without that information. 0 -
master neither is possible open WEBMAIL 0 -
I wouldn't expect webamil to work either if the cPanel services aren't running properly. You could always try forcing a cPanel update with the "/scripts/upcp --force" command to see if that helps get things working. 0 -
some idea about this diagnostic: ... Checking accounting.log file for first created account \_ First account created on: Tue Jan 11 05:07:48 2022 This server's environment (envtype) is: kvm Found the following (possibly related) issues: \_ Could not reach port 23 on auth.cpanel.net from this server -- connections may be throttled. \_ Could not reach port 143 on auth.cpanel.net from this server -- connections may be throttled.0 -
That information wouldn't be related to cPanel not being able to start. 0 -
I wouldn't expect webamil to work either if the cPanel services aren't running properly. You could always try forcing a cPanel update with the "/scripts/upcp --force" command to see if that helps get things working.
after of your command:/scripts/upcp --force ... ... ... [2022-05-27 12:39:47 -0500] cPanel update completed [2022-05-27 12:39:47 -0500] A log of this update is available at /var/cpanel/updatelogs/update.16566.839132.1653664562.log [2022-05-27 12:39:47 -0500] Removing upcp pidfile [2022-05-27 12:39:47 -0500] [2022-05-27 12:39:47 -0500] Completed all updates => Log closed Fri May 27 12:39:47 2022 [root@pepsi ~]#
all continue IDENTIC: when we try open0 -
we can't send email without access to WEBMAIL 0 -
It's definitely time to open a ticket with our team. 0 -
You can ping your domain name to get the IP address of your server. You can send the email from any provider (Gmail, AOL, etc.) to contact our team. 0 -
You can send the email from any provider (Gmail, AOL, etc.) to contact our team.
oh sorry, I believe is necessary DIRECTLY from account email in support, thanks. :)0 -
You can send the email from any provider (Gmail, AOL, etc.) to contact our team.
thanks master, now we send the email -> [m#8328]0 -
thanks master, now we send the email -> [m#8328]
Your inquiry"s ID: 94450653 :-D0 -
Thanks for that - I'm following along with that ticket on my end now as well. 0 -
master @cPRex please help... now is more of 48 hours without cPanel, email, PhpMyAdmin, etc... users are desperated... and staff simply say "searching solution"... 0 -
I see our team was able to check the issue, and they determined there was a network problem on the machine that was keeping updates from being installed normally. It does look like the hosting provider was able to fix the issue, but please let us know if you need anything else from our end. 0
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