Not receiving email notifications

gfserver

• June 08, 2022 15:15

Hello, suddenly my WHM stopped sending me notifications emails. I've checked in Home / Server Contacts / Contact Manager / Notifications and all input boxes all unmarked. I check some or all and is not saving, they keep blank. Any ideas please? Thanks!

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  cPRex Jurassic Moderator

  • June 08, 2022 21:07

  Hey there! The checkboxes on the left are unrelated to the status of the notification. Those are just used for making mass changes, but the actual Importance setting is what will trigger the notification to happen. Then, back on the "Communication Type" tab, you can set the type of notification to send based on the Importance.

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  gfserver

  • June 10, 2022 15:24

  Hello, I'm sorry for the delay. Thank you very much for your answer @cPRex I have "Email" and selected "All" y Communication Type Tab. Nothing is coming, changed to my gmail, checked spam, nothing happens. As I said, it was working and suddenly stopped sending notifications. Any help is appreciated. Thanks very much!

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  cPRex Jurassic Moderator

  • June 10, 2022 15:25

  Thanks for the additional details. It would be best to submit a ticket to our team so we can check the machine directly, as this is one of those tools that should just work properly without any modifications needed.

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  gfserver

  • June 10, 2022 15:57

  Hello, ticket opened, thanks

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  cPRex Jurassic Moderator

  • June 10, 2022 15:58

  Can you post the number here so I can follow along?

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  gfserver

  • June 12, 2022 20:50

  Hello, solved adding a DMARC zone record to the server name. Thanks!

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  gfserver

  • June 12, 2022 21:10

  Can you post the number here so I can follow along?

  
  Excuse me! #94454938

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  cPRex Jurassic Moderator

  • June 13, 2022 14:01

  I'm glad you were able to get this working!

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