Roundcube: "check calendar" on meeting request opens window with 500 error

LoadFactor

• June 10, 2022 09:27

If the user presses the check calendar button, the error message is "SERVICE CURRENTLY NOT AVAILABLE!" but the calendar is working, and something is successfully accessing the calendar (see agenda section of screenshot). We're running CloudLinux, so is this something that's been jailed, perhaps? Stumped.

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  cPRex Jurassic Moderator

  • June 10, 2022 14:37

  Hey there! This might be a good issue for a ticket because it's going to be tricky to set up a server with the exact same configuration to troubleshoot this as there are a lot of variables with the contacts and calendar configuration. Can you make a ticket with our team so we can take a look?

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  LoadFactor

  • June 10, 2022 15:18

  Hey there! This might be a good issue for a ticket because it's going to be tricky to set up a server with the exact same configuration to troubleshoot this as there are a lot of variables with the contacts and calendar configuration. Can you make a ticket with our team so we can take a look?

  
  Done. Ticket is #94454921

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  cPRex Jurassic Moderator

  • June 10, 2022 15:24

  Thanks for that - I'm following along with this on my end now.

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  LoadFactor

  • June 14, 2022 02:55

  Updating this in case someone else runs into it. It's internal case CPANEL-36667, which is a year old. Basically, known problem, not fixed, no workaround. Joy oh joy.

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  cPRex Jurassic Moderator

  • June 14, 2022 13:28

  Thanks for posting that - I have reached out to our developers to see if we can get an update on that case.

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