CPANEL-40053 - Contact email addresses are wrong for all client accounts on private hosted cPanel server

isaacgrover

• June 15, 2022 11:15

I host a private cPanel server with 80+ accounts, and one of the users pointed out to me this morning that he can't reset his email account password because the displayed contact email address isn't correct. So I go to

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  cPRex Jurassic Moderator

  • June 15, 2022 19:21

  Hey there! We show random addresses on that page to keep the security of the real contact address intact. However, I created CPANEL-40053 a few weeks ago to bring up this problem, but it hasn't been resolved just yet. I'll be sure to add this report to that case, and I'll post an update here if I get more details.

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  PeteS

  • February 02, 2023 21:54

  Hey there! We show random addresses on that page to keep the security of the real contact address intact. However, I created CPANEL-40053 a few weeks ago to bring up this problem, but it hasn't been resolved just yet. I'll be sure to add this report to that case, and I'll post an update here if I get more details.

  
  Random addresses should show ONLY if there is NO contact email address (per docs). What's going on? (Did this ever work?) It's as though cPanel completely ignores the contact email address's existence. I tried adding a second email address, it also is ignored. Any status on CPANEL-40053?

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  cPRex Jurassic Moderator

  • February 03, 2023 17:00

  I asked the email team to review that case, and they confirmed the more recent changes could be related to some hardening of the contact address tools that was performed. I don't have any more specific right now, but I'll keep this thread updated if I hear more.

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  PeteS

  • February 03, 2023 17:23

  I asked the email team to review that case, and they confirmed the more recent changes could be related to some hardening of the contact address tools that was performed. I don't have any more specific right now, but I'll keep this thread updated if I hear more.

  
  Thanks for checking! ("Hardening?" Is that what they called it? lol More like, encased in 10' of concrete. Yep it's safe. ;) ) It's broken for now, and I'd recommend turning it off in Tweak Settings (search "reset"). Please track this and keep us informed so we know when it can be turned back on.

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