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Solution Required: Off server backup, Incremental, Restorable in UI

Comments

3 comments

  • cPRex Jurassic Moderator
    Hey there! If CPANEL-39632 is indeed your issue, you can ignore the warnings as it is a false positive. It can be annoying, but it won't keep anything from working or keep your backups from being created properly. For the other comments, it's really just a matter of improving other areas of the product first. Since JetBackup is so good and readily available, we feel we can focus on some other areas that need attention before adding features to the built-in backup system.
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  • eugenevdm.host
    Hey there! If CPANEL-39632 is indeed your issue, you can ignore the warnings as it is a false positive. It can be annoying, but it won't keep anything from working or keep your backups from being created properly. For the other comments, it's really just a matter of improving other areas of the product first. Since JetBackup is so good and readily available, we feel we can focus on some other areas that need attention before adding features to the built-in backup system.

    Hi @cPRex, Thanks for much for making the effort to reply, I really appreciate it. I guess in a way we're lucky - over a few years now we've never had to restore much at all nor our clients. Only recently I started doing audit and discovered the UI doesn't seem to readily have restores. I know this isn't the place for feature requests, but if I was cPanel then I would update this text from: ``` Retain Backups in the Default Backup Directory Retain backups in the default local backup directory, even after the system transfers the backups to another destination. If you disable this option, the system will delete the backups after they move to another destination. ``` To: ``` Retain Backups in the Default Backup Directory Retain backups in the default local backup directory, even after the system transfers the backups to another destination. If you disable this option, the system will delete the backups after they move to another destination. PLEASE NOTE: If you don't enable this option you will loose the ability to quickly restore backups in the UI and you will have to copy them back one by one. ``` I guess you sense I had some frustration. Well anyway, I've learnt and course corrected. I've convinced management that we need to purchase JetBackup for every new server. It's a $40 USD extra cost per annum but we have no choice. You see the thing is we don't buy in dollars so we're very sensitive to dollar purchases. For two of our servers we've now gone into a loss scenario but at least I can sleep better at night.
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  • cPRex Jurassic Moderator
    Every day where you don't get a frantic call about having to restore an account is a good day for sure! I can say there is work being done that would help automate the remote restore process. I don't have any specifics or any type of timeframe, but I know that's something we'd like to see improved. It's completely okay to be frustrated. Whenever I think about these things I ask myself "is that something cPanel wants to do." For this example, we have a pretty solid backup solution that works for a majority of users. Does it work for everyone, especially if they have more complicated or specific needs? No, and I think that's okay. I'm not sure that cPanel in general works for everyone, as some administrators want complete control over every configuration file and want to finesse every specific line of code. When you look at a tool like JetBackup and how many options it has and how in-depth it is for *just* backups, it's easy to see why we aren't able to add all those things to cPanel itself, and since JetBackup exists it's something we just don't feel the need to explore. For the users that want all those extra options, it's there if they want the additional functionality. It's like CloudLinux - are the features amazing? Yes! Would we want to sit and reprogram every area of cPanel so you wouldn't need CloudLinux to do all those things? No, because the tool exists, works fantastic, and is readily available. I hope that makes more sense from my perspective about how we think about those tools.
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