CPANEL-40953 - Transfer tool incorrectly adds index.html which breaks websites!

jigster

• June 22, 2022 11:11

Hi everyone. I've got a default page at /root/cpanel3-skel/public_html/index.html which automatically creates a holding page for new accounts. That works great for new accounts, but when transferring accounts in from another server using WHM > Transfers > Transfer Tool, the index.html page gets created even if the site doesn't have one!! So for example when I transfer a website that has index.php as the main website page (no index.html), on the new server it suddenly has both index.php AND index.html. Because html takes precedence over the php file, suddenly all websites transferred in without an existing index.html is showing the holding page instead of the website homepage. This is a huge pain because it involves manually comparing the files on the old / new servers and manually deleting the index.html for any that shouldn't be there. Very time consuming for transfers of hundreds of sites. Am I missing something, or is this a bug? Thanks

• 

  cPRex Jurassic Moderator

  • June 22, 2022 19:53

  Hey there! That's interesting - let me do some testing on this and get back with you once I have more details.

  0
• 

  cPRex Jurassic Moderator

  • June 22, 2022 20:06

  I was able to confirm this behavior, so I've opened case CPANEL-40953 for our developers to look into this. I'll be sure to post an update here once I have one!

  0
• 

  jigster

  • June 23, 2022 14:05

  Great, thanks a lot. It would be amazing if this could be fixed to avoid all the manual work when transferring

  0
• 

  jigster

  • September 02, 2022 10:11

  Any update on this? It wasted hours of my time every time I have to move to a new server and this bug has been present for years! Now that cPanel is so expensive in comparison to the competion, I would expect bugs to be fixed fairly quickly. Premium price should mean premium service!

  0
• 

  quietFinn

  • September 02, 2022 12:30

  I have solved this problem like this: in /root/cpanel3-skel/public_html/ I have file netfinn.php (instead of index.html). in Apache configuration -> Directoryindex Priority I have netfinn.php at the bottom of the list.

  0
• 

  cPRex Jurassic Moderator

  • September 02, 2022 14:35

  I did reach out to the Transfer Tool team today this is on their radar, but hasn't been resolved yet. I'll be sure to post more updates as I get them!

  0

Please sign in to leave a comment.