Jupiter theme causing problems in webmail
Hello guys,
One of my cPanel/WHM servers is showing an error when opening Webmail on cPanel accounts that have the Jupiter theme. If you change the theme to paper_latern the webmail page opens normally.
Here are the errors and logs of my server:
This is the error that happens when I click on "Check Email" button on the "Email Accounts" menu.
The error below I caught in the log /usr/local/cpanel/logs/error_log:
[2022-06-21 14:34:50 -0300] info [webmaild] Internal Server Error: "POST /cpsess4668975073/login/ HTTP/1.1" 500 Error ID 26d316e2bb480
cpsrvd 26d316e2bb480: The theme "jupiter" was not usable and no fallback theme was found. at /usr/local/cpanel/Cpanel/Server.pm line 432.
[2022-06-21 14:34:58 -0300] info [webmaild] Internal Server Error: "POST /cpsess1617933814/login/ HTTP/1.1" 500 Error ID 26d316e2bb480
cpsrvd 26d316e2bb480: The theme "jupiter" was not usable and no fallback theme was found. at /usr/local/cpanel/Cpanel/Server.pm line 432.
The error started happening last week. The server was at version 102, but I updated to see if the error would be fixed.
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Hey there! For some reason I'm not able to view the image attachment. Can you try posting that again, or posting it to a file sharing site like Imgur or Flickr and providing a link to it? 0 -
Hey there! For some reason I'm not able to view the image attachment. Can you try posting that again, or posting it to a file sharing site like Imgur or Flickr and providing a link to it?
I edited the original post because it wasn't complete. I took advantage and corrected the image.0 -
Thanks for that. That's definitely odd, as I haven't seen other reports of this behavior on my end. Can you run a forced update with "/scripts/upcp --force" to see if that gets things working how you expect? 0 -
I ran the "/scripts/upcp --force" and it worked again. Thank you for the support! 0 -
Hello It is happening on one of our servers also, I had to change the default theme back to paper lantern During the update there was an error, I believe it has to do with these lines [2022-06-28 23:09:32 +0100] E Failed to create symlink /usr/local/cpanel/base/webmail/jupiter/css/ux-styles.less -> ../../../frontend/jupiter/css/ux-styles.l [2022-06-28 23:09:32 +0100] E Failed to create symlink /usr/local/cpanel/base/webmail/jupiter/js2/mail -> ../../../frontend/jupiter/js2/mail/: No such file o [2022-06-28 23:09:32 +0100] E Failed to create symlink /usr/local/cpanel/base/webmail/jupiter/css2/mail -> ../../../frontend/jupiter/css2/mail: No such file I will try to force the update in the evening 0 -
We create a ticket support with cPanel staff, we were having an issue with Jupiter Theme, the error mesage was: ==================== Template::Exception: [TYPE]=[plugin] [INFO]=[Banner: plugin not found] [TEXT]=[ ==================== cPanel Staff fixed the issue executing the following command: ================== yum install cpanel-banners-plugin ================== 0
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