Which email filter caused to discard an email?

munirgee

• July 05, 2022 04:36

Hello, My customer has made hundreds of cpanel Global email filters to discard unwanted spam emails. He complained that he is not able to receive email from a particular email address and then I whitelisted that email address from (Spam Filters > Show Additional Configurations > Edit Spam Whitelist Settings) but emails are still being filtered due to some filters made in cpanel's Global Email Filters. Here is the screenshot how did he check from Cpanel > Track Delivery -07-05 at 2.34.14 PM.png">78741 Can someone advise (may be through ssh command) to know which particular filter becoming the cause to discard any particular message ID? Waiting Muhammad

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  cPRex Jurassic Moderator

  • July 06, 2022 20:29

  Hey there! There isn't a specific log that will show which filter was used. The best way to get that information would be with the details outlined here, using the Exim Test Filter tool:

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  munirgee

  • July 07, 2022 10:03

  Hey there! There isn't a specific log that will show which filter was used. The best way to get that information would be with the details outlined here, using the Exim Test Filter tool:

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  cPRex Jurassic Moderator

  • July 07, 2022 13:36

  Unfortunately I don't have a more specific method of testing on my end. This sounds like an excellent feature request if you'd like to submit one using the link in my signature.

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