Jupiter theme not retaining branding on restored accounts

WisTex

• June 28, 2022 15:41

I just restored an account in WHM from a different web server. For some reason, that particular cPanel account is not showing our branding. And there seems to be no way to change it.

• cPanel accounts created on the server have our branding.
• cPanel accounts restored from another server do not have our branding.

The account came from a shared hosting account and was restored on a dedicated server. The account was restored using a full backup, downloaded in cPanel from the shared hosting account, and uploaded in WHM on the dedicated server. How do you restore our branding to restored accounts?

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  cPRex Jurassic Moderator

  • July 06, 2022 19:28

  Hey there! Is there any way you could make a ticket for this issue so we can do some direct troubleshooting? I would expect this to be one of those things that "just works" but I'm guessing something in the restore process is getting ignored that happens in the normal account creation process.

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  JokersIT

  • August 02, 2023 21:58

  Hi I have exactly the same issue . Any update for that ?

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  cPRex Jurassic Moderator

  • August 03, 2023 14:50

  @JokersIT - I don't see that the OP submitted a ticket, so if you could do that so we can see the issue in action we can help!

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