A fatal error or timeout occurred while processing this directive

Hello there! I just signed up to post an odd issue I've received since the enforcement of the jupiter theme... I wonder if anyone else have had this issue yet? When logging in to an email through cpanel.hostname.tld I get following error message instead of a redirection: Template::Exception: [TYPE]=[undef] [INFO]=[Over standard port expect "cpanel." service subdomain, not "jonni.hostname.tld"! at /usr/local/cpanel/Cpanel/WebmailRedirect.pm line 266. ] [TEXT]=[] at cpanel.pl line 1126. cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/jupiter/mail/webmailform.html.tt", 1) called at cpanel.pl line 4645 cpanel::cpanel::run_standard_mode() called at cpanel.pl line 930 cpanel::cpanel::script("cpanel::cpanel", "./frontend/jupiter/mail/webmailform.html.tt") called at cpanel.pl line 326 When I log in through whm -> cpanel, then it works perfectly, and when I try to log in through webmail.hostname.tld it works perfectly as-well!

cPRex Jurassic Moderator

July 25, 2022 13:38

Hey there! Are you using Nginx on that server?

Jonni

July 25, 2022 14:55

Hello there cPRex! Thanks for your response :) Yes, I do use Nginx on this server!

July 25, 2022 15:42

Thanks for that confirmation. There is a known issue with Nginx and the List Accounts redirects and we have more details on this here:

July 25, 2022 15:43

-1

July 25, 2022 15:44

You're welcome!

Hendranata Saputra

March 20, 2024 05:11

solution please?

March 20, 2024 13:21

Hendranata Saputra - here is the original article for this case - https://support.cpanel.net/hc/en-us/articles/6558703229719-Webmail-gives-fatal-error-with-ea-nginx-in-use-Over-standard-port-expect-cpanel-service-subdomain

A fatal error or timeout occurred while processing this directive

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