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Server on blacklist need help

Comments

14 comments

  • cPRex Jurassic Moderator
    Hey there! I thought we covered most of this in the other thread? I'll go through and answer in order to ensure nothing is missed: Q 1. Can we use an outside source for email and change the MX records such as 365 or another provider for email without it causing issues or will the server IP for the website still cause the email to be blacklisted as I believe they blacklist by domain, not email IP. A: Using a smart host would be a good way to workaround this issue. Details on how to configure that can be found here:
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  • 360webfirm
    Can I please ask you what the most popular way of doing this is and what you would do if you were me?
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  • cPRex Jurassic Moderator
    Option 2 for sure - just change the IP of the mailserver. Quick, easy, and you can always remove the change or change it again if necessary.
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  • 360webfirm
    Your always here to help and I really respect you for all your knowledge and support as it"s always you helping everyone ! Thanks again for everything
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  • cPRex Jurassic Moderator
    Awwww, thanks so much for the kind words! Happy to help the community!
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  • 360webfirm
    Option 2 for sure - just change the IP of the mailserver. Quick, easy, and you can always remove the change or change it again if necessary.

    Good morning! I got a reply from my host, and they say for some odd reason that I am already using 2 IPs for my server that I cannot use another. This is strange as I thought you could have more than 2 IPs added to a VPS. I also have other servers with more than 4 IP's and even one with two IPs from different networks that I use for nameservers. They sent me a few emails, one saying yes another saying sorry the previous email was wrong. I am very confused now because of their replies. I am using Alma Linux with C Panel, am I mistaken to say that I should be able to add extra IPs to this server on different networks (or we will be in same boat) and one I can assign to mail server in C panel? What I thought was correct, I am doubting it due to all their emails saying this and that. They want me to change the complete main server IP or to reinstall the complete server and lose all my data and must migrate which I really don"t want to do as my clients are upset at changing so often due to cost plus CentOS 7 not being supported in future.
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  • kssuhesh
    If you get a new IP, it is good to set that new IP for sending emails will be good to go. Make sure you will configure the IP properly to avoid getting it blacklisted again. Like set proper rDNS and other standards. Also follow the cPanel documentation to avoid going abuse emails from the server as well.
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  • 360webfirm
    My Server IP is NOT the issue and is super clean, its the network which causing issues for my server IP and this is the Host issue. This is their reponse this morning. Thank you very much for your e-mail. 1. On our Cloud VPS servers you can have only 1 additional IP address. Only on VDS or a Dedicated Server you can have more than one additional IP addresses. As you currently have one additional IP address, a second one cannot be offered and purchased for your VPS, unfortunately. 2. This is the best option we can offer you at the moment: We can provide you with a new IP address, and you can configure it as the new primary IP address on your server. The former IP address needs to be removed from your network configuration completely in order to avoid any complications in the future. As explained before, we will move this IP address into quarantine and take all necessary measures to remove it from the hidden blacklist. When this is done, we will continue using the IP address, and when it comes to this, the IP address must not be configured on your server anymore; saying this we only want to give you some background on the situation. As mentioned above, the new IP which we will provide you needs to be configured on your server as the new primary IP address and the former one needs to be removed from your network configuration completely. If you wish to proceed, kindly let us know. This will be done free of charge, as mentioned before. We are looking forward to hearing from you. I would change the IP no issue if I thought it was not a big deal and it would go smooth. My worries is that if I mess up a configuration or file when doing this, I will be locked out or the server will come un responsive. I wish I could find complete simple instructions on how to do this.
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  • cPRex Jurassic Moderator
    From a cPanel standpoint, there is no limit to the number of IPs you can add to the system. Any limits there would be imposed by your hosting provider. The Exim change is simple, but if you're changing the server IP in general it would be best to have your host help with that process as every machine and network configuration is a bit different.
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  • 360webfirm
    Good day, just a question. I am in the process of moving to A2 Hosting for my self managed VPS. I am just testing the waters now and thier IP was not clean at first and they changed it right away for me, so now I have clean IPs. My question is have you ever seen this before from security advisor information section? The system cannot update the kernel: Cannot update this system"s kernel. The kernel is using 4.18.0 so its updated, but this scares me a little as I need to be able to update this when a new kernel comes out. Any ideas on this?
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  • cPRex Jurassic Moderator
    If you have a VPS server, you may not have enough control to be able to update the kernel. On some VPS systems this has to be handled by the server admin with access to the containers.
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  • 360webfirm
    Server admin, you mean The Host provider?
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  • cPRex Jurassic Moderator
    In this case, yes, the overall VPS admin, and not the WHM/cPanel admin.
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  • 360webfirm
    thanks yet again.
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