cPanel Store not issuing new certs

Curious Too

• August 20, 2022 08:32

This morning several domains with expiring certs didn't get new certs issued. This was the error message in the Auto-SSL log: ERROR AutoSSL failed to request an SSL certificate for "domain.com" because of an error: (XID v8w3e8) The cPanel Store returned an error (X::UnknownError) in response to the request "POST ssl/certificate/free": Service Unavailable Is anyone else having problems getting updated certs from the cPanel Store?

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  kodeslogic

  • August 20, 2022 23:52

  Yes, facing the same issue. To get the SSL renewed/installed we have to try multiple times.

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  nshah14285

  • August 21, 2022 06:08

  Hello, Using WHM 104.0.8. Since yesterday, facing the same issue. Tried multiple times but SSL certificate is not getting renewed or installed. Even tried today morning with no luck. Sectigo IP's are also allowed in firewall.

  • 178.255.81.12
  • 178.255.81.13
  • 91.199.212.132
  • 199.66.201.132
  • 91.199.212.52

  indicated an error (500, Internal Server Error): AutoSSL failed The "cPanel (powered by Sectigo)" provider cannot currently accept incoming requests. The system will try again later. ERROR AutoSSL failed to request an SSL certificate for "example.com" because of an error: (XID n3kb7h) The cPanel Store returned an error (X::UnknownError) in response to the request "POST ssl/certificate/free": Service Unavailable
  Please help to fix this issue.

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  nshah14285

  • August 21, 2022 10:33

  Hello, The issue got fixed and the SSL is renewed for the domains. I have run the AutoSSL again for the domain and this time it worked. So either the issue is from the cPanel or SSL service provider SECTIGO side.

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  kodeslogic

  • August 21, 2022 13:46

  Glad you were able to fix it.

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  cPRex Jurassic Moderator

  • August 22, 2022 14:06

  I'm glad to hear things are working well and Sectigo is no longer ratelimiting. When this happens, if you need the certificates immediately, switch your provider to Let's Encrypt to get those issued quicker.

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