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Error entering Backup Configuration

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5 comments

  • cPRex Jurassic Moderator
    Hey there! If you force a cPanel update with the "/scripts/upcp --force" command, does that help to get things working? If not, do you see anything else in the cPanel error log at /usr/local/cpanel/logs/error_log?
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  • yairp
    Thanks for your answer I ran /scripts/upcp --force successfully however it did not solve the WHM issue with the backup. The error in the log is still: [2022-08-17 19:58:14 +0300] die [Internal Death while parsing [stdin] 51200] Can't use string ("language|s:6:"hebrew";stateNames"...) as a HASH ref while "strict refs" in use at /usr/local/cpanel/Cpanel/Backup/Transport.pm line 453. at /usr/local/cpanel/Cpanel/Backup/Transport.pm line 453. Cpanel::Backup::Transport::_load_transport("/var/cpanel/backups/topishare_misc_UID_dqiGNbPd9d9IkfqZEwnkky"...) called at /usr/local/cpanel/Cpanel/Backup/Transport.pm line 481 Cpanel::Backup::Transport::get_destinations() called at /usr/local/cpanel/Cpanel/Backup/Transport.pm line 500 Cpanel::Backup::Transport::get_destinations_bool_normalized() called at whostmgr/bin/whostmgr.pl line 5732 main::backup_configuration("backup_configuration") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 366 Whostmgr::Dispatch::_do_call("backup_configuration", HASH(0x31be158), HASH(0x31db228)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 178 Whostmgr::Dispatch::dispatch("backup_configuration", 1, ARRAY(0x31be6b0)) called at whostmgr/bin/whostmgr.pl line 632 Looks like some Perl issue but I can't figure out what? Thanks for your help
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  • cPRex Jurassic Moderator
    Once it starts making Perl errors, that's when it's time to make a ticket with our support team. Can you do that and then post the number here?
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  • yairp
    I've created ticket number "94475911" Thanks again
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  • cPRex Jurassic Moderator
    Thanks for that - I'm following along with this ticket on my end.
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