"Attempting to drop privileges to root" Error when click on cPanel icon in the "Account Information > List Accounts"

I have no problem logging into WHM and cPanel. But when I click on the cPanel icon through the "Account Information > List Accounts" menu in WHM to enter the user panel. I get the following error:


Internal Server Error
500

Error ID 12335656f958b
cpsrvd Server at x.x.x.x

I leave the log file and other information below.

```
# tail -f /usr/local/cpanel/logs/error_log
[2022-08-31 01:27:32 +0430] die [whostmgrd] Attempting to drop privileges to root. at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 135.
        Cpanel::AccessIds::ReducedPrivileges::_prevent_dropping_to_root(0, 0) called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 73
        Cpanel::AccessIds::ReducedPrivileges::call_as_user(CODE(0x2a9f550), "root") called at /usr/local/cpanel/Cpanel/Server.pm line 1604
        Cpanel::Server::update_lastlogin(Cpanel::Server=HASH(0x28322a0), "root") called at /usr/local/cpanel/Cpanel/Server.pm line 1565
        Cpanel::Server::newsession(Cpanel::Server=HASH(0x28322a0), __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, HASH(0x2a928d0), __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at cpsrvd.pl line 4397
        cpanel::cpsrvd::handle_auth_transfer(HASH(0x164a120)) called at cpsrvd.pl line 1806
        cpanel::cpsrvd::handle_one_connection(6) called at cpsrvd.pl line 1137
        cpanel::cpsrvd::script() called at cpsrvd.pl line 436
cpsrvd 12335656f958b: exit level [die] [pid=434965] (Attempting to drop privileges to root.)

[2022-08-31 01:27:32 +0430] info [whostmgrd] Internal Server Error: "POST /xfercpanel HTTP/1.1" 500 Error ID 12335656f958b
```


# stat /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm
  File: "/usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm"
  Size: 5062            Blocks: 16         IO Block: 4096   regular file
Device: 802h/2050d      Inode: 4208526     Links: 1
Access: (0644/-rw-r--r--)  Uid: (    0/    root)   Gid: (    0/    root)
Access: 2022-08-31 01:21:19.069937025 +0430
Modify: 2022-04-11 04:13:25.675455991 +0430
Change: 2022-08-31 01:20:49.035181766 +0430
Birth: -


# stat /usr/local/cpanel/Cpanel/Server.pm
stat: cannot stat "/usr/local/cpanel/Cpanel/Server.pm": No such file or directory


# df -h
Filesystem      Size  Used Avail Use% Mounted on
devtmpfs        7.8G     0  7.8G   0% /dev
tmpfs           7.8G     0  7.8G   0% /dev/shm
tmpfs           7.8G   26M  7.8G   1% /run
tmpfs           7.8G     0  7.8G   0% /sys/fs/cgroup
/dev/sda2       191G  173G  8.1G  96% /
none            7.8G  6.5M  7.8G   1% /var/lve/dbgovernor-shm
/dev/sda3       2.0G   40M  1.8G   3% /tmp
/dev/sda1       190M  141M   35M  81% /boot
tmpfs           1.6G     0  1.6G   0% /run/user/0


# df -i
Filesystem       Inodes   IUsed   IFree IUse% Mounted on
devtmpfs        2030524     445 2030079    1% /dev
tmpfs           2033195       1 2033194    1% /dev/shm
tmpfs           2033195     768 2032427    1% /run
tmpfs           2033195      18 2033177    1% /sys/fs/cgroup
/dev/sda2      12705792 2950092 9755700   24% /
none            2033195       2 2033193    1% /var/lve/dbgovernor-shm
/dev/sda3        131072    5871  125201    5% /tmp
/dev/sda1         51200     343   50857    1% /boot
tmpfs           2033195       1 2033194    1% /run/user/0


# cat /etc/redhat-release
CloudLinux release 7.9 (Boris Yegorov)


# uname -ra
Linux ...  3.10.0-962.3.2.lve1.5.70.el7.x86_64 #1 SMP Mon May 30 08:45:55 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux


# /usr/local/cpanel/cpanel -V
104.0 (build 10)

And also I tried update with this but don't effective:


/scripts/upcp --force

HostNoc

August 31, 2022 03:28

Hello, Kindly check .htaccess file permission. Regards,

cPRex Jurassic Moderator

August 31, 2022 15:16

@NabiKAZ - usually when this happens, there is some type of permission or ownership conflict on the account. Could you open a ticket with our team so we could investigate this directly?

NabiKAZ

September 01, 2022 21:58

Which .htaccess in which path?

September 01, 2022 22:15

This problem is not related to a specific account. There is this problem on all accounts and there is no access to the user's CPanel through WHM.

September 02, 2022 14:17

Well that's even more strange. Can you get that ticket opened so we can check it out?

"Attempting to drop privileges to root" Error when click on cPanel icon in the "Account Information > List Accounts"

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