Unable to add an 'add-on' domain to the main account/domain.

vpswing

• August 30, 2022 03:25

When I tried to add an 'add-on' domain via cPanel, I get this error message: (XID 8vhz48) (XID q4qa79) The domain "tx5..net" already exists in the userdata. at /usr/local/cpanel/Cpanel/Admin/Modules/Cpanel/subdomain.pm line 176. Checking the WHM DNS Manager, I could see a previous record for that add-on domain - but even after deleting the record via the DNS Manager, I still get the error above. How do I clear that 'userdata' ? Thanks!

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  kodeslogic

  • August 30, 2022 08:45

  Check what is the output for the below commands on your server with root user: /scripts/whoowns yourdomain.com cat /etc/userdomains | grep yourdomain.com cat /var/cpanel/accounting.log | grep yourdomain.com


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  vpswing

  • August 30, 2022 09:10

  /scripts/whoowns foobar.com => vpswing cat /etc/userdomains |grep foobar.com => foobar.com: vpswing cat /var/cpanel/accounting.log|grep foobar.com <-- no result. The above are fictitious domains

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  HostNoc

  • August 30, 2022 09:35

  HI Have you checked by login into CPanel of your main domain and check on add-on domain. May be add-on domain you are trying to create is already created You can also check addon park domain from following command cat /var/cpanel/userdata/username/main Regards HostNoc

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  vpswing

  • August 30, 2022 11:21

  I see the add-on domain in the /var/cpanel/userdata/username/main file, as well as the individual files in the /var/cpanel/userdata/username/ directory. Can I safely edit the 'main' file and also delete the add-on domain files in that directory? Thanks

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  kodeslogic

  • August 30, 2022 11:51

  Is the concerned add-on domain visible in the cPanel interface?

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  vpswing

  • August 30, 2022 12:43

  > Is the concerned add-on domain visible in the cPanel interface? No, it's not visible.

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  kodeslogic

  • August 30, 2022 13:25

  It seems there are leftover broken entries for the add-on domains existing on your server causing this issue, to resolve this either you need a backup that still had this addon domain, when the backup restoration completes, attempt removal of the add-on domain once more from the cPanel interface. (Make sure first you take the current data backup on your local machine before proceeding to be on safe side). OR Manually remove the left over entries, the

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  cPRex Jurassic Moderator

  • August 30, 2022 16:45

  @kodeslogic - great advice, as usual, but did you just grep your cats?????????????? @vpswing - if you aren't able to resolve the userdata problems, please create a ticket with our team and we can check it out.

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