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Cant login to WHM

PixelPerfect.cl
Since yesterday im not able to access the whm, im getting the following error: ERR_CONNECTION_REFUSED I restarted the whole server and then i was able to see the login page of the whm and access with no problem at all. Happened twice yesterday, today the same happened, i thought it was a problem i had before with cphulk, but i already deactivated that function, im still not able to even see the login page. I tried using:
"/usr/local/cpanel/logs/login_log"
and i get "Permission denied" I used then
"tail -100 /usr/local/cpanel/logs/login_log"
and i get this: (i removed all ip address)
changed: IP Address [] != Current IP Address [] [2022-09-23 19:18:46 -0300] info [cpaneld] - adssadadsa "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user adssadadsa (has_cpuser_file failed) [2022-09-23 19:18:46 -0300] info [cpaneld] - adssadadsa "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user adssadadsa (has_cpuser_file failed) [2022-09-23 19:33:05 -0300] info [whostmgrd] - root "GET / HTTP/1.1" DEFERRED LOGIN whostmgrd: cookie ip check: IP address has changed: IP Address [201.219.234.80] != Current IP Address [2022-09-23 23:21:53 -0300] info [cpaneld] - leam "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user leam (has_cpuser_file failed) [2022-09-24 14:31:09 -0300] info [cpaneld] - blakinn "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: access denied for root, reseller, and user password [2022-09-24 20:00:42 -0300] info [whostmgrd] - root "GET / HTTP/1.1" DEFERRED LOGIN whostmgrd: security token missing [2022-09-24 20:00:49 -0300] info [whostmgrd] - root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: user password incorrect [2022-09-25 01:29:56 -0300] info [cpaneld] - leama "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: access denied for root, reseller, and user password [2022-09-25 07:36:48 -0300] info [cpaneld] - adssadadsa "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user adssadadsa (has_cpuser_file failed) [2022-09-25 07:36:48 -0300] info [cpaneld] - adssadadsa "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user adssadadsa (has_cpuser_file failed) [2022-09-25 07:36:48 -0300] info [cpaneld] - adssadadsa "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user adssadadsa (has_cpuser_file failed) [2022-09-25 16:40:23 -0300] info [cpaneld] - blakin "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user blakin (has_cpuser_file failed) [2022-09-25 19:24:15 -0300] info [whostmgrd] - root "GET / HTTP/1.1" DEFERRED LOGIN whostmgrd: security token missing [2022-09-26 03:39:08 -0300] info [cpaneld] - leama "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: access denied for root, reseller, and user password [2022-09-26 18:41:38 -0300] info [cpaneld] - blak "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user blak (has_cpuser_file failed) [2022-09-26 21:24:50 -0300] info [whostmgrd] - root "GET / HTTP/1.1" DEFERRED LOGIN whostmgrd: security token missing [2022-09-27 05:51:05 -0300] info [cpaneld] - katherin_wp417 "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user katherin_wp417 (has_cpuser_file failed) [2022-09-27 06:10:16 -0300] info [cpaneld] - leam "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user leam (has_cpuser_file failed) [2022-09-27 07:35:43 -0300] info [cpaneld] - theunive "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user theunive (has_cpuser_file failed) [2022-09-27 09:38:17 -0300] info [webmaild] - emilio@pixelperfect.cl "POST //login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect [2022-09-27 11:26:36 -0300] info [cpaneld] - saloon2 "GET /cpsess1585194367/frontend/paper_lantern/filemanager/upload-ajax.html?file=&fileop=&dir=%2Fhome%2Fcubetto%2Fsoftaculous_backups&dirop=&charset=&file_charset=&baseurl=&basedir= HTTP/1.1" DEFERRED LOGIN cpaneld: security token incorrect [2022-09-27 11:26:40 -0300] info [cpaneld] - saloon2 "GET /cpsess1585194367/frontend/paper_lantern/filemanager/index.html HTTP/1.1" DEFERRED LOGIN cpaneld: security token incorrect [2022-09-27 11:26:42 -0300] info [cpaneld] - saloon2 "GET /cpsess1585194367/frontend/paper_lantern/index.html?login=1&post_login=8628166629060 HTTP/1.1" DEFERRED LOGIN cpaneld: security token incorrect [2022-09-27 11:56:16 -0300] info [cpaneld] - katherin "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user katherin (has_cpuser_file failed) [2022-09-27 13:50:00 -0300] info [webmaild] - hi@pixelperfect.cl "POST //login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect [2022-09-27 21:09:07 -0300] info [cpaneld] - blakinn "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: access denied for root, reseller, and user password [2022-09-27 23:49:35 -0300] info [whostmgrd] - root "GET / HTTP/1.1" DEFERRED LOGIN whostmgrd: security token missing [2022-09-27 23:49:42 -0300] info [whostmgrd] - root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: user password incorrect [2022-09-28 05:37:22 -0300] info [cpaneld] - blakinn "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: access denied for root, reseller, and user password [2022-09-28 08:08:11 -0300] info [cpaneld] - leama "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: access denied for root, reseller, and user password [2022-09-28 08:08:35 -0300] info [cpaneld] - adssadadsa "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user adssadadsa (has_cpuser_file failed) [2022-09-28 08:08:35 -0300] info [cpaneld] - adssadadsa "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user adssadadsa (has_cpuser_file failed) [2022-09-28 10:33:51 -0300] info [whostmgrd] - root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: user password incorrect [2022-09-28 10:34:03 -0300] info [whostmgrd] - root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: user password incorrect [2022-09-28 11:42:56 -0300] info [whostmgrd] - root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: user password incorrect [2022-09-28 16:32:07 -0300] info [cpaneld] - instaweb "GET /cpsess0749864114/frontend/paper_lantern/softaculous/index.live.php?act=wordpress HTTP/1.1" DEFERRED LOGIN cpaneld: security token incorrect [2022-09-28 16:53:29 -0300] info [whostmgrd] - root "GET / HTTP/1.1" DEFERRED LOGIN whostmgrd: security token missing [2022-09-28 23:03:58 -0300] info [cpaneld] - blakin "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user blakin (has_cpuser_file failed) [2022-09-28 23:06:53 -0300] info [whostmgrd] - root "GET / HTTP/1.1" DEFERRED LOGIN whostmgrd: security token missing [root@ ~]#
Any clues on how to fix this? Restarting the server everytime im not able to enter the whm is not really a viable option... Thanks in advance. Emilio

Comments

13 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! When we've seen this issue before, like in this thread:
    0
  • PixelPerfect.cl
    Hey there! When we've seen this issue before, like in this thread:
    0
  • cPRex Jurassic Moderator
    You can always start the process by sending an email to cs@cpanel.net if you're having difficulty creating a traditional support ticket.
    0
  • PixelPerfect.cl
    You can always start the process by sending an email to cs@cpanel.net if you're having difficulty creating a traditional support ticket.

    Ticket sent, i was able to do it just now.
    0
  • cPRex Jurassic Moderator
    Could you post the number here so I can follow along?
    0
  • PixelPerfect.cl
    Could you post the number here so I can follow along?

    # 94489840 So far so good after the last reboot, but i would expect the same thing to happen again somewhere between today and tomorrow, this started yesterday. Thank you very much cPRex
    0
  • PixelPerfect.cl
    Update, lost access again... When that happens im not able to upload or work on any wordpress instalation inside the server. Regards
    0
  • PixelPerfect.cl
    New update, Just found out i was using a 100% of my disk capacity.... I added a new volume to my server and things should be fine now... Hope so.
    0
  • PixelPerfect.cl
    Update, after adding a new volume i thought it was everything ok but the problem is still happening, is there anything i have to do in order to make the new volume work with the whm? because when i see the disk usage it shows up the new volume so i thought it was ok. No clue what to do next?
    0
  • PixelPerfect.cl
    Ok, i have cleaned 10gb of space on the main disk, added a new volume to the droplet and mounted it to the whm. How can I make it so new accounts only use the new added volume instead of the one that is almost full?
    0
  • PixelPerfect.cl
    Is this ok?
    0
  • cPRex Jurassic Moderator
    In general, it's best to name the new mount point "/home2" so it can be automatically read by the system for new accounts.
    0
  • PixelPerfect.cl
    In general, it's best to name the new mount point "/home2" so it can be automatically read by the system for new accounts.

    Didnt know that, thanks! Is this ok if i want to use my own denominations?
    0

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