How to remove plus addressing?

webstyler

• October 05, 2022 03:15

Hello we have migrate accounts from old to new server New account have all "creation of plus addressing directory" enable. We need to remove this. We have disable "automatically creation from cpanel user" but email still delivered with plus addressing. Ex. info+sp*m@mydomain.com we need to deliver to info@mydomain.com, for customer that use pop3 So, how to disable plus addressing? Thanks

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  HostNoc

  • October 05, 2022 08:57

  Hi

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  webstyler

  • October 05, 2022 09:15

  Done. But email still delivered on info+sp*m@mydomain.com

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  cPRex Jurassic Moderator

  • October 05, 2022 13:13

  @webstyler - we'd need some more details on this. Are the emails specifically being sent to your users with plus addressing? How do you see they are delivered with that address?

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  webstyler

  • October 05, 2022 13:20

  We migrate account from old to new server After migration we see the flag "automatically create plus addressing" is "on". The next email received from mailbo user's flagged as sp*m was delivered to sp*m directory on the mailbox we have disable the flag "automatically create plus addressing" after this we check exim_mainlog, where we see that email tagged as sp*m still delivered to info+spam@mydomain.com we check on var/log/exim_mainlog

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  cPRex Jurassic Moderator

  • October 05, 2022 13:54

  Thanks for the additional details. I wouldn't expect that to happen if the plug addressing is disabled, so it might be best to submit a ticket to our team so we can check the system directly for issues. If you're able to do that, can you post the ticket number here so I can follow along?

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  webstyler

  • October 06, 2022 07:04

  Ticket number: 94491781

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  cPRex Jurassic Moderator

  • October 06, 2022 13:35

  Thanks for that - we replied with the following details: Both the plus addressing and spam box features can be enabled. While I do see that the messages were delivered to export+spam on the server, it is unclear as to why this occurred since you've disabled the plus addressing. In most cases these two features should work together as expected
We do have API calls to enable and disable these settings, however they apply to single addresses not the entire server: https://api.docs.cpanel.net/openapi/cpanel/operation/disable_mailbox_autocreate/ https://api.docs.cpanel.net/openapi/cpanel/operation/enable_mailbox_autocreate/ It may be possible to create a loop to apply this to all email addresses on the server but we do not have a specific command that will do this. The following API command will list all email accounts for a user: https://api.docs.cpanel.net/openapi/whm/operation/list_pops_for/
  

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