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Question about email "A malware has been detected - Action Required"

Elizabeta
Hello, I have got an email "A malware has been detected - Action Required..."
Dear Administrator, We want to make sure that you are aware of any security threat that your server is exposed to. With this message we are letting you know that a malware was found on your server(s):
  • ******o[.]com
    • Location: hXXp://*****[.]com/ (main page of the website)
Leaving malware files untreated puts your entire environment at risk and creates significant security threats. We urge you to take action immediately. " Option 1: Please make sure that server administrator(s) take appropriate actions to Option 2: Upgrade from ImunifyAV to support team. Faithfully, Your Imunify360 Security Team Imunify->Scan All Users Result is No malware found. What this means? Should I do anything on server with user for which the email came although the scan result is "No malware found" Best regards, Elizabeta

Comments

36 comments

Date Votes
  • cPRex Jurassic Moderator
    Nothing will correspond with "Imunify::Generic" as that wording doesn't match anything. But, from what I can find, the very last option on the page of "User Scan: Malware Detected" is supposed to control that email option. If that isn't happening, we'd need a ticket.
    0
  • stormy
    Nothing will correspond with "Imunify::Generic" as that wording doesn't match anything.

    That text is taken verbatim from the cPanel email that's in the opening of the thread. Imunify, in its free version, doesn't have any email options. I will open a ticket, maybe it's easier, but the correct reply to that ticket is "Sorry, the free version of Imunify doesn't have any email options".
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  • stormy
    Today I got another one of these "A malware has been detected - Action Required" email alerts from cPanel. Here's footer from the cPanel email alert: [QUOTE]"Imunify::Generic" notifications are currently configured to have an importance of "High". You can change the importance or disable this type of notification in WHM"s Contact Manager at: hostnameedited-:
    0
  • cPRex Jurassic Moderator
    Right, there is no way to do that from Contact Manager.
    0
  • stormy
    So will a case be opened for this bug?
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  • cPRex Jurassic Moderator
    On Tuesday I said this: "I've let our team know about this through an internal case and I'll be sure to report back if I here more details." Since it's a case between us and Imunify I don't have a number to share publicly that you can follow, but I'll be sure to post updates if I hear more.
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