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E-Mail 550-5.7.25 Error

SCC Grup
Hi guys! When I try to send an e-mail with an account on my vps server, which has more than one account, I get the following error. The fact that the recipient is GMAIL doesn't change anything. Even if the e-mail is sent to another account on the same server, it still gives this error. I never understood what happened. It happened at once. Very happy if you help. here e-mail recipient information@ccholding.com.tr (It also runs on the same server as ccholdig.com.tr.) This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: navina.coq@gmail.com (ultimately generated from bilgi@ccholding.com.tr) host gmail-smtp-in.l.google.com [108.177.15.27] SMTP error from remote mail server after end of data: 550-5.7.25 [164.68.124.191] The IP address sending this message does not have a 550-5.7.25 PTR record setup, or the corresponding forward DNS entry does not 550-5.7.25 point to the sending IP. As a policy, Gmail does not accept messages 550-5.7.25 from IPs with missing PTR records. Please visit 550-5.7.25 for more 550 5.7.25 information. t3-20020a5d49c3000000b002366a654194si11076445wrs.525 - gsmtp Where the recipient is a GMAIL account This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: mehmetnedimbilgic@gmail.com host gmail-smtp-in.l.google.com [74.125.133.27] SMTP error from remote mail server after end of data: 550-5.7.25 [164.68.124.191] The IP address sending this message does not have a 550-5.7.25 PTR record setup, or the corresponding forward DNS entry does not 550-5.7.25 point to the sending IP. As a policy, Gmail does not accept messages 550-5.7.25 from IPs with missing PTR records. Please visit 550-5.7.25 for more 550 5.7.25 information. k11-20020adfd22b000000b00236a9de7239si10556957wrh.796 - gsmtp

Comments

5 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! Even when you're sending a message locally, something is still triggering a message to Gmail or else that wouldn't appear. Do you have any filters or forwarders configured on the system that would be sending to a Gmail address?
    0
  • SCC Grup
    Hey there! Even when you're sending a message locally, something is still triggering a message to Gmail or else that wouldn't appear. Do you have any filters or forwarders configured on the system that would be sending to a Gmail address?

    Yes, I was surprised by that too. How can I check this?
    0
  • cPRex Jurassic Moderator
    Inside cPanel you'll have two options - one for Global Email Filters and Email Filters, so that would be the first place I'd check.
    0
  • SCC Grup
    Inside cPanel you'll have two options - one for Global Email Filters and Email Filters, so that would be the first place I'd check.

    I checked both on cPanel but it was completely blank. Is there anywhere else I can check? I can also access the WHM panel.
    0
  • cPRex Jurassic Moderator
    If you have root access to the server, I'd start by checking the mail log in /var/log/exim_mainlog so you can see the full email transaction as the server handles that message. That can often offer a clue as to why the behavior is happening.
    0

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