Sub Domain doesn't work

required

• November 14, 2022 06:19

hi all, i'm a complete novice in CPanel, sorry to bother you with dumb questions. i have cloned a VPS, edited the ipadress, changed the hostname, updated the DNS in WHM and Cpanel, and the DNS of the ISP. Then i added a subdomain and that is where the fun stops (see screenshot below). Where can it find logs of what went wrong? the log in cpanel gives no relevant information. A ping resolves to the correct hostname. thanks in advance.

• 

  cPRex Jurassic Moderator

  • November 14, 2022 16:54

  Hey there! No worries about questions - that's what we're here for! The "Sorry" page happens for one of two reasons - the DNS isn't configured properly for the domain, or the Apache vhost isn't configured on the correct IP address. If you do a simple "ping" to the subdomain, do you get the correct IP address you expect in response? That's the first, and easiest thing, to check to start the troubleshooting process.

  0
• 

  required

  • November 17, 2022 11:46

  thanks cPRex, I needed to edit the zone editor in cPanel. it works now.

  0
• 

  cPRex Jurassic Moderator

  • November 17, 2022 14:35

  I'm glad that's all it was!

  0

Please sign in to leave a comment.