Letsencrypt Error

Parwab

• November 10, 2022 05:08

Hello to all, Since I had to change my ip cpanel I have this error from Letsenscript when I click in the WHM. Error loading config: rpc error: code = Unavailable desc = connection error: desc = "transport: Error while dialing dial tcp XXXXXXXXX:5960: connect: connection refused" I have not found the origin and I have no by lights blocking. Do you have the solution?

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  cPRex Jurassic Moderator

  • November 10, 2022 12:12

  Hey there! I'd recommend removing and reinstalling the Let's Encrypt plugin using the details here:

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  Parwab

  • November 10, 2022 18:13

  I have uninstalled and reinstalled nothing but the same problem. However the command line tells me that it was uninstalled and vice versa. Is there another reason ? PS : the ip present is the current one of my server.

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  cPRex Jurassic Moderator

  • November 10, 2022 18:15

  Can you try disabling the firewall on your server to see if that makes a difference? Can you also make connections to other outbound sites, such as a basic "ping google.com" from the server?

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  Parwab

  • November 10, 2022 18:18

  I can ping external sites and check the firewalls are disabled

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  cPRex Jurassic Moderator

  • November 10, 2022 18:39

  Could you create a ticket with our team so we can check this directly on the server? I'm not sure what else could be causing this if the firewall is fine and other connections are working well.

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  Parwab

  • November 11, 2022 11:46

  Could you create a ticket with our team so we can check this directly on the server? I'm not sure what else could be causing this if the firewall is fine and other connections are working well.

  
  I reinstalled all the licenses and then it worked weird

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  cPRex Jurassic Moderator

  • November 11, 2022 13:07

  I'm glad that worked!

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