Unable to remove subdomain

JLafranca

• November 17, 2022 07:32

Dear all, I'm trying to remove a subdomain I don't longer need. However, it gives me the following error: Error: (XID u68q2x) The domain ".dorgroot.com" does not belong to "dorgroot". Any ideas?

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  cPRex Jurassic Moderator

  • November 17, 2022 14:42

  Hey there! When you get that error message, are you performing the removal from the cPanel >> Domains interface? If so, the domain is likely in a partially-removed state, so the userdata may need to be manually fixed. If you have root access to the server, it's best to open a ticket with our team so we can check things and manually resolve that for you, as advising people how to manually edit userdata over the Forums without seeing everything happening on the system can result in more corruption on the machine.

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  JLafranca

  • November 17, 2022 15:40

  Yes, I am trying via cPanel >> Domains. I do have root access, I will open a ticket. Didn't want to bother unnecessary via ticket system, so thought to try here first. Thanks for your quick reply!

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  cPRex Jurassic Moderator

  • November 17, 2022 15:48

  Sure thing! If you can share the ticket number here so I can follow along, that would be appreciated.

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  JLafranca

  • November 17, 2022 15:50

  #94504553

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  cPRex Jurassic Moderator

  • November 17, 2022 15:53

  Thanks for that - I'm following along with that ticket on my end now.

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  cPRex Jurassic Moderator

  • November 18, 2022 14:54

  I see our team found this issue since you were trying to remove a subdomain created under an addon domain:

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