HTTPS working, but HTTP does not - WHM/cPanel

khubbaib

• November 21, 2022 04:50

Hi, Yesterday my websites are down because of httpd and some other services are not running and showing the pending state. WHM and cpanels are working fine but websites are not opening. When i restart server and httpd server all other services working fine but httpd still in pending state. Please check attaches screenshot. After some tried httpd server is up but still websites are not running.

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  cPRex Jurassic Moderator

  • November 21, 2022 15:08

  Hey there! Do you see anything helpful in the Apache logs at /etc/apache2/logs/error_log? That's the first place to check for any issues related to the Apache service on the machine.

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  khubbaib

  • November 21, 2022 19:14

  In each account etc folder have domain folder and its empty and when i access directly from ssh follow is showing AH00124: Request exceeded the limit of 10 internal redirects due

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  cPRex Jurassic Moderator

  • November 21, 2022 19:42

  Are you referring to /home/username/etc/domain.com? If so, that is where the email account data is stored. I'm not sure how that would be related to the HTTP system. The redirect issue you're seeing is almost always related to .htaccess files having too many redirects for Apache to process.

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  khubbaib

  • November 22, 2022 10:04

  The problem is when i open the site its not working but when i open whm panel or cpanel its working fine, on error log only one error which is AH00124: Request exceeded the limit of 10 internal redirects due this, Please see the attached file,

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  cPRex Jurassic Moderator

  • November 22, 2022 13:43

  LFD is part of the firewall system on the server, and wouldn't be related to these issues. You'll want to check the .htaccess for the domain. I would move the .htaccess completely out of the way as part of this troubleshooting and then see how the site behaves.

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  khubbaib

  • November 22, 2022 19:19

  some how title of the post is selected incorrect, main issue is all of my sites are not opening, its not .htaccess issue as no static file is even opening. all are on same server and i am using amazon ec2 and whm panel. if you need i can share credentials as well.

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  cPRex Jurassic Moderator

  • November 22, 2022 19:26

  You are always welcome to submit a ticket to our team so we can check out the server directly.

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  quietFinn

  • November 23, 2022 04:05

  ..., its not .htaccess issue as no static file is even opening.

  
  .htaccess is loaded every time a page is loaded, static or php If you get error " AH00124: Request exceeded the limit of 10 internal redirects" it's usually caused by redirects in .htaccess

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