Awstats not showing any results for SSL version of website

nisamudeen97

• November 24, 2022 08:08

Hi, All of a sudden we have noticed that, awstats stops logging for SSL version and start logging for non-ssl for accounts. One of our customers has reported the issue and when I checked all our servers have the same problem. The awstat SSL host's configuration is using /etc/apache2/logs/domlogs/domain.com-ssl_log as the log file which is empty for all of the accounts. When I checked the apache vhost setting for each domain i could see, all domains are using non ssl log as combined and Both SSL and Non SSL logs are getting updated to port 80 logs. We haven't done any changes to server settings recently. cPanel Version 106.0.10 Operating System CloudLinux v7.9.0 STANDARD Has some one faced the same problem ? If yes can someone share proposed fix? ? ?

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  ServerHealers

  • November 25, 2022 05:50

  I'd suggest running the Awstats manually for the user using below command and see if that works: /scripts/runweblogs $user
  

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  nisamudeen97

  • November 25, 2022 11:56

  I'd suggest running the Awstats manually for the user using below command and see if that works: /scripts/runweblogs $user
  

  
  This is not the fix as this scripts just updates the status data based on data in access log. Our problem is SSL access log for all domains empty and log goes as combined

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  cPRex Jurassic Moderator

  • November 26, 2022 19:00

  I don't have any additional details about this on my end, so could you create a ticket with our team so we could investigate this issue more on our side?

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  stormy

  • March 04, 2023 20:17

  I have the same problem here. Any suggestions?

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  cPRex Jurassic Moderator

  • March 06, 2023 14:51

  Unfortunately I don't, as I don't see the OP posted a ticket number that I can find.

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