Skip to main content

How to Enable Share Document Root Folder Option for Add-On Domains?

jazee
In Cpanel under List Domains > Create New Domain the check box option "share document root..." is greyed out. What do I need to change in WHM to allow this particular account to add an add-on domain that shared the document root. I assume it must be possible, otherwise why is the option even listed?

Comments

6 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! On my personal machine, I was able to create an addon domain, then create sub.addondomain.com with the same document root. I'm wondering if there is another configuration that is preventing this from happening. Do you have root access to this machine? If so, can you create a ticket with our team so we can take a look?
    0
  • jazee
    Yes I have root and I already submitted a ticket. Just posted here as I was in a hurry hoping someone in the forums might answer with a solution quicker. Note the add on domain for account "primary.com" is something.anotherdomain.com not something.primary.com. But it makes no difference what I type there as I tried sub.primary.com and the option is still disabled.
    0
  • cPRex Jurassic Moderator
    Can you post the ticket number so I can follow along?
    0
  • jazee
    Can you post the ticket number so I can follow along?

    94512361
    0
  • jazee
    It was because the package for this account has parked domain limit of 0. Not sure what Cpanel uses to determine if a domain is parked or not? As there is a DNS entry for the domain in question. I'm actually adding a subdomain of another domain as an add-on domain. At least I know the solution. I figured it has to be something like this.
    0
  • cPRex Jurassic Moderator
    I'm glad we could help find that issue!
    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post