Mails are not being delivered and are in queue manager
Hi, Can someone please help me with the below query? I am not receiving alert emails from WHM and they are getting frozen in the queue manager. Below is the error message I checked in the queue manager.
Please note here my email is being sent from a third party and not from cPanel.
Any help will be highly appreciated.
--1671364171-eximdsn-116040087
Content-type: text/plain; charset=us-ascii
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
support@******.co.in
all hosts for '*******.co.in' have been failing for a long time (and retry time not reached)
--1671364171-eximdsn-116040087
Content-type: message/delivery-status
Reporting-MTA: dns; server.******.com
Action: failed
Final-Recipient: rfc822;support@******.co.in
Status: 5.0.0
--1671364171-eximdsn-116040087
Content-type: message/rfc822
Return-path:
Received: from root by server.******.com with local (Exim 4.95)
(envelope-from )
id 1p6sAd-0004q9-Ix
for support@*****.co.in;
Sun, 18 Dec 2022 17:19:31 +0530
From: root@****.com
To: support@*****.co.in
Subject: lfd on server.*****.com: blocked 181.78.3.12 (CO/Colombia/12.3.78.181.ufinet.com.co)
Message-Id:
Date: Sun, 18 Dec 2022 17:19:31 +0530
Time: Sun Dec 18 17:19:31 2022 +0530
IP: 181.78.3.12 (CO/Colombia/12.3.78.181.ufinet.com.co)
Failures: 5 (sshd)
Interval: 3600 seconds
Blocked: Permanent Block [LF_SSHD]
Log entries:
Dec 18 17:14:20 server sshd[18208]: pam_unix(sshd:auth): authentication failure; logname= uid=0 euid=0 tty=ssh ruser= rhost=181.78.3.12 user=root
Dec 18 17:14:22 server sshd[18208]: Failed password for root from 181.78.3.12 port 40940 ssh2
Dec 18 17:17:56 server sshd[18286]: Invalid user riad from 181.78.3.12 port 58138
Dec 18 17:17:58 server sshd[18286]: Failed password for invalid user riad from 181.78.3.12 port 58138 ssh2
Dec 18 17:19:27 server sshd[18547]: Invalid user elastic from 181.78.3.12 port 60674
--1671364171-eximdsn-116040087--
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Hey there! The most important part of the error message is this: all hosts for '*******.co.in' have been failing for a long time (and retry time not reached)
Can you try running the following command to check the mail delivery record from your server to that address?dig mx *******.co.in
If that returns what you expect, can you then run this command?telnet
That would show if you can connect to the mailserver for *******.co.in from your server.0 -
Hi, While running dig command i got below result ; <<>> DiG 9.11.4-P2-RedHat-9.11.4-26.P2.el7_9.10 <<>> mx xxxx.co.in ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 33034 ;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 4096 ;; QUESTION SECTION: ;xxxxxxxx.co.in. IN MX ;; ANSWER SECTION: xxxxxx.co.in. 881 IN MX 50 mx3.zoho.in. xxxxxx.co.in. 881 IN MX 20 mx2.zoho.in. xxxxxx.co.in. 881 IN MX 10 mx.zoho.in. ;; Query time: 0 msec ;; SERVER: 172.31.0.2#53(172.31.0.2) ;; WHEN: Sun Jan 22 12:47:12 IST 2023 ;; MSG SIZE rcvd: 109 and when i did telnet i received Trying 116.206.105.72... Connected to xxxxxx.co.in. Escape character is '^]'. 220-cp-in-17.webhostbox.net ESMTP Exim 4.95 #2 Sun, 22 Jan 2023 07:17:38 +0000 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail Also when mails get in Queue and i click on deliver now button i received below error. LOG: MAIN cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1pJTsV-0003u1-Ba delivering 1pJTsV-0003u1-Ba LOG: MAIN Sender identification U=__cpanel__service__auth__icontact__t5vbqovupclle_7h D=-system- S=__cpanel__service__auth__icontact__t5vbqovupclle_7h Connecting to mx.zoho.in [169.148.146.168]:25 ... connected SMTP<< 220 mx.zoho.in SMTP Server ready January 22, 2023 12:51:27 PM IST SMTP>> EHLO server.xxxxxx.com SMTP<< 250-mx.zoho.in Hello server.xxxxx.com (server.xxxx.com (xx.xxx.xxx..xxx)) 250-STARTTLS 250-8BITMIME 250 SIZE 53477376 SMTP>> STARTTLS SMTP<< 220 Ready to start TLS. SMTP>> EHLO server.xxxx.com SMTP<< 250-mx.zoho.in Hello server.xxxx.com (server.xxxx.com (xx.xxx.xxx.xxx)) 250-8BITMIME 250 SIZE 53477376 SMTP>> MAIL FROM: SIZE=45259 SMTP<< 250 Sender OK SMTP>> RCPT TO: SMTP<< 451 4.7.1 Greylisted, try again after some time LOG: MAIN H=mx.zoho.in [169.148.146.168]: SMTP error from remote mail server after RCPT TO:<='support@solution4u.co.in'>support@xxxxxxx.co.in>: 451 4.7.1 Greylisted, try again after some time SMTP+> QUIT SMTP(TLS shutdown)>> SMTP(shutdown)>> SMTP(closed)<< SMTP(close)>> Connecting to mx.zoho.in [169.148.149.118]:25 ... connected SMTP<< 220 mx.zoho.in SMTP Server ready January 22, 2023 12:51:28 PM IST SMTP>> EHLO server.xxxx.com SMTP<< 250-mx.zoho.in Hello server.xxxx.com (server.xxxx.com (xx.xx.xx.xxx.)) 250-STARTTLS 250-8BITMIME 250 SIZE 53477376 SMTP>> STARTTLS SMTP<< 220 Ready to start TLS. SMTP>> EHLO server.xxxx.com SMTP<< 250-mx.zoho.in Hello server.xxxxxxx.com (server.xxxx.com (xx.xx.xxx.xxx)) 250-8BITMIME 250 SIZE 53477376 SMTP>> MAIL FROM: SIZE=45259 SMTP<< 250 Sender OK SMTP>> RCPT TO: SMTP<< 451 4.7.1 Greylisted, try again after some time SMTP+> QUIT SMTP(TLS shutdown)>> SMTP(shutdown)>> SMTP(closed)<< SMTP(close)>> LOG: MAIN == support@xxxx.co.in R=dkim_lookuphost T=dkim_remote_smtp defer (-44) H=mx.zoho.in [169.148.149.118]: SMTP error from remote mail server after RCPT TO:: 451 4.7.1 Greylisted, try again after some time 0 -
Mails are delivering fine to gmail but not on zoho server that must be due to zoho server end settings. Anyways my purpose is solved. Thank you very much for the support. 0
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