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ERROR AutoSSL - error: (XID pcpt27) - request from “https://store.cpanel.net/json-api/ssl/certificate/free” indicated an error (504, Gateway Timeout)

webstyler
Always too many errors with the autossl procedure, instead of speeding up these procedures it wastes time For a new domain we get 11:53:24 AM ERROR AutoSSL failed to request an SSL certificate for "xxxx.email" because of an error: (XID pcpt27) The response to the HTTP (Hypertext Transfer Protocol) "POST" request from " indicated an error (504, Gateway Timeout):

504 Gateway Tim" Seems cpanel side errors, not Sectigo

Comments

52 comments

Date Votes
  • cPRex Jurassic Moderator
    @webstyler - there were some issues with the connection to Sectigo early this morning, but those have been resolved. Are you still seeing the same problem at this time?
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  • webstyler
    fixed Thanks
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  • WebDomain.com
    Is there any status page we could check when this happens ? On my side, it still returns this error (Also when trying to reach this url directly). Thank you.
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  • ern008
    Still received the error after you wrote it was fixed.
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  • PiotrekM
    We also have this problem
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  • LVWH
    We too are getting the following error: ERROR AutoSSL failed to request an SSL certificate for "CustomerDomainName.com" because of an error: (XID fazc6p) The response to the HTTP (Hypertext Transfer Protocol) "POST" request from " indicated an error (503, Service Unavailable):

    503 Service Una"

    0
  • Tarak Nath
    Hello, I am aslo getting same error as following: =================== 4:29:46 PM ERROR AutoSSL failed to request an SSL certificate for "DomainName.com" because of an error: (XID k9fbb6) The response to the HTTP (Hypertext Transfer Protocol) "POST" request from " indicated an error (504, Gateway Timeout):

    504 Gateway Time Out =================== Thanks

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  • user2209
    Hello, Same here today: 12:02:31 PM ERROR AutoSSL failed to request an SSL certificate for "XXXXXXXXX" because of an error: (XID xvcnkc) The response to the HTTP (Hypertext Transfer Protocol) "POST" request from "https://store.cpanel.net/json-api/ssl/certificate/free" indicated an error (504, Gateway Timeout):

    504 Gateway Tim"


    0
  • Nivz
    Good morning, I appear to be getting the same error message whilst AutoSSL runs on accounts that do not have an active certificate: 11:14:43 AM The system will attempt to renew the SSL certificate for DOMAINNAME.COM ERROR AutoSSL failed to request an SSL certificate for "DOMAINNAME.COM" because of an error: (XID 9dubha) The response to the HTTP (Hypertext Transfer Protocol) "POST" request from " indicated an error (503, Service Unavailable):

    503 Service Una"

     Timestamp above is from this morning (04/01/2023).
    0
  • jrbenson
    I am still getting this error too: 12:01:59 PM ERROR AutoSSL failed to request an SSL certificate for "domainname.com" because of an error: (XID 9vde5j) The response to the HTTP (Hypertext Transfer Protocol) "POST" request from " indicated an error (504, Gateway Timeout):

    504 Gateway Tim"

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  • cPRex Jurassic Moderator
    Hey everyone - we've got some more details on this here:
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  • user2209
    Hi, I contacted cPanel support and was told that cPanel and Sectigo are working on a solution.
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  • Nivz
    Slightly different error message being produced now: 12:53:34 PM The system will attempt to renew the SSL certificate for DOMAINNAME.COM. 12:53:45 PM ERROR AutoSSL failed to request an SSL certificate for "DOMAINNAME.COM" because of an error: (XID hzh783) The cPanel Store returned an error (X::Order::NotFound) in response to the request "POST ssl/certificate/free": Generic exception
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  • Insanityy
    Hello, As of today we are facing two errors. First one (several times and not showing anymore): The error mention above: 503, Service Unavailable / 504, Gateway Timeout The current one: AutoSSL failed to request an SSL certificate for "domain.tld" because of an error: (XID g7h7h9) The cPanel Store returned an error (X::Order::NotFound) in response to the request "POST ssl/certificate/free": Generic exception
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  • cPRex Jurassic Moderator
    At this point, we have resolved the issue on our side. If you see any other problems, let me know!
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  • Nivz
    At this point, we have resolved the issue on our side. If you see any other problems, let me know!

    Still seeing below error when trying to request new certificates: 4:19:49 PM The system will attempt to renew the SSL certificate for (DOMAINNAME). 4:19:51 PM ERROR AutoSSL failed to request an SSL certificate for "DOMAINNAME" because of an error: (XID q5cj55) The cPanel Store returned an error (X::Order::NotFound) in response to the request "POST ssl/certificate/free": Generic exception
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  • cPRex Jurassic Moderator
    I just confirmed with the team this is still happening. I'll post more details as soon as I have them.
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  • Reado
    I just confirmed with the team this is still happening. I'll post more details as soon as I have them.

    Did the team not run a test before signing the issue off as resolved? How come it's taking so long to resolve this?
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  • cPRex Jurassic Moderator
    No, that was actually me misinterpreting the last message I got, and it was never actually resolved.
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  • Reado
    No, that was actually me misinterpreting the last message I got, and it was never actually resolved.

    Right... So how come the issue is taking so long to resolve and by what time can we expect it to be resolved by?
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  • cPRex Jurassic Moderator
    The issue is related to a problem on internal cPanel machines. Our team is working on it at this time, but I never provide an ETA for any issue.
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  • denial_3
    Hi! is there some update?? its been hours T_T
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  • cPRex Jurassic Moderator
    I don't have anything new to share at this point.
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  • tchara05
    I have also the same problem since yesterday, do we have any estimate resolve time? It started with 503 Service Unavailable 504 Gateway Timeout and now with x:: Order ::notfound Any update? or not yet?
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  • cPRex Jurassic Moderator
    I know it is still being worked on, but I don't have any official updates on my end just yet.
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  • jasoncollege24
    i see a suggestion on that page to use the "Let's Encrypt" provider as a workaround, but I don't have that provider listed.
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  • cPRex Jurassic Moderator
    You would need to install that, although there's no guarantee it will properly issue the certificate with the current issues:
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  • jasoncollege24
    Installing and changing to Let's Encrypt worked. thanks.
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  • cPRex Jurassic Moderator
    Update - as of this point, the 503/504/"Generic Exception" errors should be resolved. However, there is going to be a *massive* influx of SSL ordering and processing while we work through the backlog, so I would expect to see the more standard "cannot currently accept incoming requests" error due to Sectigo ratelimiting. As always, switching to Let's Encrypt may make the process smoother for you if you have SSLs that are critical and need to get them in place sooner than later.
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  • tchara05
    Installing and changing to Let's Encrypt worked. thanks. Is it going to create any problems to my previous certificates that I have alrighty in place??
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