From and Return path

Carl-Johan Larsson

• February 05, 2023 12:15

Hi, when I look at "Track Delivery" I don't see the FROM email, I see the return path email, is this normal behaviour?

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  cPRex Jurassic Moderator

  • February 06, 2023 14:20

  Hey there! I just checked the cPanel >> Track Delivery tool on one of my personal accounts, and they all show a From address. Could you check one of the messages in the /var/log/exim_mainlog file to see if there is anything odd there?

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  Carl-Johan Larsson

  • February 06, 2023 14:26

  Thanks cPRex, I can read the log file, but Im afraid I have no idea what would be "odd" (I just don't know these things), can the email be malfoemd (missing some header), at least that sounds like the easiest explanation?

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  cPRex Jurassic Moderator

  • February 06, 2023 18:38

  Is this just happening with one specific email message? If so, and if the email isn't a legitimate message, it's possible it could be forged to not have a proper From address. You could always post the log here and just remove any personal information so we can check that.

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