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Update not working

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14 comments

  • cPRex Jurassic Moderator
    Hey there! What happens if you run the classic combo of these commands: yum clean all yum makecache yum update
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  • hmaddy
    No change. same error
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  • cPRex Jurassic Moderator
    Since this issue isn't related to cPanel, you might need to reach out to your hosting provider to have them check the issue. Is the output in your first command all that is shown when you run "yum update" ? If so, it looks like there could be issues with the system packages causing this problem.
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  • Anoop Kumar

    CPanel and Cloud linux teams are avoided this type of issues. Then we why are paying huge amounts to them.???

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  • cPRex Jurassic Moderator

    What issue are we avoiding?

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  • Anoop Kumar

    above mentioned issues are not solved by cpanel or cloud linux. All of them needs money

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  • cPRex Jurassic Moderator

    The above mentioned issues are over a year old.  If you're still experiencing a similar problem can you create a new thread with more details?  We'll be happy to help!

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  • Anoop Kumar

     yum update
    Traceback (most recent call last):
      File "/usr/bin/yum", line 58, in <module>
        main.user_main(sys.argv[1:], exit_code=True)
      File "/usr/lib/python3.6/site-packages/dnf/cli/main.py", line 201, in user_main
        errcode = main(args)
      File "/usr/lib/python3.6/site-packages/dnf/cli/main.py", line 67, in main
        return _main(base, args, cli_class, option_parser_class)
      File "/usr/lib/python3.6/site-packages/dnf/cli/main.py", line 102, in _main
        cli.configure(list(map(ucd, args)), option_parser())
      File "/usr/lib/python3.6/site-packages/dnf/cli/cli.py", line 830, in configure
        self.base.init_plugins(opts.disableplugin, opts.enableplugin, self)
      File "/usr/lib/python3.6/site-packages/dnf/base.py", line 307, in init_plugins
        self._plugins._run_init(self, cli)
      File "/usr/lib/python3.6/site-packages/dnf/plugin.py", line 154, in _run_init
        plugin = p_cls(base, cli)
      File "/usr/lib/python3.6/site-packages/dnf-plugins/spacewalk.py", line 79, in __init__
        self.activate_channels()
      File "/usr/lib/python3.6/site-packages/dnf-plugins/spacewalk.py", line 109, in activate_channels
        login_info = up2date_client.up2dateAuth.getLoginInfo(timeout=self.conf.timeout)
      File "/usr/lib/python3.6/site-packages/up2date_client/up2dateAuth.py", line 231, in getLoginInfo
        login(timeout=timeout)
      File "/usr/lib/python3.6/site-packages/up2date_client/up2dateAuth.py", line 198, in login
        li = server.up2date.login(systemId, socket.getfqdn())
      File "/usr/lib/python3.6/site-packages/up2date_client/rhnserver.py", line 67, in __call__
        return rpcServer.doCall(method, *args, **kwargs)
      File "/usr/lib/python3.6/site-packages/up2date_client/rpcServer.py", line 222, in doCall
        ret = method(*args, **kwargs)
      File "/usr/lib64/python3.6/xmlrpc/client.py", line 1112, in __call__
        return self.__send(self.__name, args)
      File "/usr/lib/python3.6/site-packages/up2date_client/rpcServer.py", line 48, in _request1
        ret = self._request(methodname, params)
      File "/usr/lib/python3.6/site-packages/rhn/rpclib.py", line 394, in _request
        self._handler, request, verbose=self._verbose)
      File "/usr/lib/python3.6/site-packages/rhn/transports.py", line 194, in request
        return self._process_response(fd, connection)
      File "/usr/lib/python3.6/site-packages/rhn/transports.py", line 222, in _process_response
        return self.parse_response(fd)
      File "/usr/lib/python3.6/site-packages/rhn/transports.py", line 245, in parse_response
        p.close()
      File "/usr/lib64/python3.6/xmlrpc/client.py", line 448, in close
        parser.Parse(b"", True) # end of data
    xml.parsers.expat.ExpatError: syntax error: line 1, column 0

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  • cPRex Jurassic Moderator

    As a test, can you try running this:

    yum reinstall python3-dnf

    to see if that helps to get things working?

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  • Anoop Kumar

    same error

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  • cPRex Jurassic Moderator

    The same error when running the reinstall command, or the reinstall command ran properly and "yum update" is giving the same error?  Please be specific.

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  • cPRex Jurassic Moderator

    I did look through our ticket history for similar events, and I don't have any good news to share.  When this has happened in previous tickets we found the cause to be Python or another package was removed that broke Yum/DNF on the server, which isn't something that can be repaired.

    If the WHM >> Rebuild RPM Database tool doesn't resolve the issue, you'll likely need to migrate your data to a new machine in order to fix the problem.

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  • Anoop Kumar

    Rpm rebuild also not solved the issue. But I solved it now by editing repo files.

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  • cPRex Jurassic Moderator

    I'm glad you were able to get it working!  Could you share what steps you took to solve it?

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