The email gets automatically redirected to 'Track Delivery' when trying to access the webmail

Jeromero

• February 15, 2023 06:41

Hello, I have just noticed that some email accounts won't open the webmail interface. This is only on some accounts. So when you try to open the webmail from cPanel it redirects to 'Track Delivery' screen. I guess these users might have used Horde webmail client, so the automatic switch RoundCube has not been done properly. Could that might be a reason and what would be a solution for this?

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  Jeromero

  • February 15, 2023 14:07

  Ok, I found a work around. Open any other email on that account that did not have Horde as a default (auto-loading) mail client in webmail. That account will open in RoundCube, Then try to open the email that is giving you problems (the one that had Horde client as a default loading one). This account will still redirect to 'Track Delivery' screen, but if you go to the Tab where you have the other email opened in RoundCube it will update the email to the one you could not open initially (you must use the same browser, of course and keep the first email open in its tab), Then in when the email that was giving problems is open go to 'Webmail Home' and set Roundcube as your default mail client in webmail. Now it works on my side.

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  cPRex Jurassic Moderator

  • February 15, 2023 16:29

  I'm glad you found a good workaround!

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