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11 comments

Date Votes
  • xpy-xpy
    Can you load either ?
    0
  • JIKOmetrix
    Can you load either ?

    The does not.
    0
  • JIKOmetrix
    Maybe It is a browser issue on redirecting. I tried a different browser. I still get stuck at the "cPanel" is connecting screen " for about a minute waiting for something to happen as it tries each option then send me to the
    0
  • cPRex Jurassic Moderator
    This is a known issue we're working on in case CORE-601, which is causing delayed redirects on the service domains. We're hoping to have this fixed in version 110 or 112, but I haven't yet heard what version the fix will be applied to.
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  • JIKOmetrix
    This is a known issue we're working on in case CORE-601, which is causing delayed redirects on the service domains. We're hoping to have this fixed in version 110 or 112, but I haven't yet heard what version the fix will be applied to.

    Thanks.
    0
  • cPRex Jurassic Moderator
    Sure thing!
    0
  • hostingmundial
    Is there any update on the CORE-601 case? We're already on v112 but it still has the same delay issue, specially when using Imunify360 with the "cPanel account protection" General Setting Enabled, the domain.tld/cpanel redirection takes more than 15 seconds every time is accessed from a new browser or after flushing the browser's cache. - This long redirection delay does not happen with /webmail, it only happens with /cpanel - (at least in all our test) The only workaround is either Disable "Service Subdomains" or Disable "cPanel account protection" on Imunify360 to avoid this painful waiting that most customers ended up interpreting as a server speed issue.
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  • JIKOmetrix
    My server seem work both ways now.
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  • hostingmundial
    Hi JIKOmetrix sorry, I forgot to reply our previous msj directly to cPRex specifying that its only about the redirection delay internal case CORE-601 with the mentioned Imunify360 enabled setting still having issues on cPanel v112.0.5
    This is a known issue we're working on in case CORE-601, which is causing delayed redirects on the service domains. We're hoping to have this fixed in version 110 or 112, but I haven't yet heard what version the fix will be applied to.

    Let's wait to see if they have new info about the internal case.
    0
  • cPRex Jurassic Moderator
    I've reached out to the team and I'll let you know once I hear back!
    0
  • cPRex Jurassic Moderator
    @hostingmundial - could you create a ticket with our team so we can look into this on your system?
    0

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