Why do Cpanel as a company make it so hard to do accounting

ExobiT

• March 01, 2023 05:59

Hello I have a question. Why is it so hard for Cpanel, to help "us" literal everybody of its customers, to do proper accounting. Cpanel does not send the PDF together with the "paid" email. Cpanel does not offer any "easy download" of the pdfs, you spend around 12 clicks to get 1 single invoice, and you must name them yourself.... Even, if you contact the support asking for the invoices for a full year, their response is "We dont do this".... How come such a big company as Cpanel, have this horrible way of providing invoices that forces us each and every month to go and fetch the invoices manually. You are the single company of all my providers, that dont care. Jetbackup, Also, Cloudlinux, and more, they all provide an invoice with the email, that is easily forwardable to our accounting system, and if you ask them, they will gladly give you all invoices for a full year in a zip. Why do you aboslutely have to make it this cumbersome for us to do accounting ?? How many years ago was the first feature request for this created, because i know it exists.. Its really not that hard to attach the invoice to the email when its auto paid via card.... //Rant over.....

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  cPRex Jurassic Moderator

  • March 01, 2023 16:33

  Hey there! I did see you submitted this feature request yesterday, which I approved:

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  ExobiT

  • June 28, 2023 10:49

  My first ticket on this is several years old, my feature request is 3 months old. And still absolutely nothing happens on this problem. I have to be honest, this is baaaaaaad user experince on CPanels side. No attached invoice in the emails, and because of that I have to manually download every invoice, by clicking PRINT, copy the order ID, printing it as PDF, Renaming the PDF as the order id. Rembering if i was at invoice 4,5,6 accidentally open the wrong one, go back click further up again, and start over, and i have to do this for several years... All these because dear cpanel cannot send PDF invoices in the emails, and the dear support cannot email me them in a zip....... I have to be honest, on this part, Cpanel is useless and you make it sooooo much harder for accounting that it really have to be. This is basic, literally every other of my providers can do this, but Cpanel naa naa.....

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