round Cube not saving all sent messages

JIKOmetrix

• March 01, 2023 14:58

Hello, I have a user that uses round cube. Most of the time when they use round cube to reply to messages the sent message is copied in to the Sent folder. However, some times round cube will send the message, but not save in sent. And the user can repeat with same message they are reply to. I'm not sure where to start looking. Any suggestions?

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  cPRex Jurassic Moderator

  • March 02, 2023 22:22

  Hey there! The main area I would check would be the cPanel logs to see if there is anything odd happening around the time it's not saving to the sent folder.

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  JIKOmetrix

  • March 02, 2023 22:29

  Can you share a path for what logs to start with?

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  cPRex Jurassic Moderator

  • March 02, 2023 22:36

  Sure - that would be the main cPanel log here: /usr/local/cpanel/logs/error_log
  It's possible there could be odd entries in the mail activity log if the transaction failed for some reason, and those would be here: /var/log/maillog
  Hopefully one of those areas will give you a clue or point you in the right direction.

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  JIKOmetrix

  • March 03, 2023 20:42

  Hello, Thanks nope, not seeing anything odd around the times the issue visible. Maybe the cpanel update restarted some processes that corrected the issue.

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